B
Balakrishnan Easwaran
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Product Manager
Mississauga, Ontario, Canada
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work
Full-time jobs
Résumé
Jobs
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- DProduct ManagerDIGIOTECH SOLUTIONSApr 2022 - Jun 2023 (1 year 3 months)• Revised pricing models for platform licensing, boosting revenue by 12% through strategic adjustments and market-aligned structures.
• Collaborated with sales and marketing teams to strategically position platform licenses, resulting in a 15% increase in market share against competitors.
• Led end-to-end product development in SDLC and technical support, enhancing operational eficiency and customer satisfaction.
• Ensured seamless integration of SMS, email, and call distribution platform, streamlining communication channels and improving user experience.
• Empowered sales, account, and project teams through effective training, contributing to a 75% increase in product understanding and sales effectiveness.
• D 
Product SpecialistSpringboardApr 2021 - Mar 2022 (1 year)• Established and refined processes for customer setups and technical support, reducing setup time by 80% and enhancing overall service quality.
• Collaborated with the Sales team, facilitating new sales and renewals for platform products, resulting in a 7% increase in revenue.
• Led a strategic overhaul of internal communications, implementing a content management system (CMS) with wordpress resulting in improvement in team collaboration and information flow.- PProduct Support SpecialistJul 2020 - Mar 2021 (9 months)• Oversaw analytics and reporting, providing valuable data to the sales team, contributing to the improvement in decision-making and customer engagement.
• Innovated user training materials, simplifying complex technical concepts and improving internal and external onboarding processes time by 80%. - DSenior Executive - Product ManagementDhyan Networks and TechnologiesMay 2016 - Jun 2020 (4 years 2 months)• Played a key role in evaluating and developing new platform product opportunities for the MVP of StreetMan.
• Aligned web CMS with the software development life cycle, optimizing processes and improving overall eficiency.
Quality Assurance Engineer
• Supported digital postcards and microsite products, ensuring flawless distribution, testing, and reporting, leading to improved product performance.
• Played a key role in reconciling sales, costs, and invoices for products, ensuring accuracy in transactions
Education
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- ABachelor of Technology in Information TechnologyAnna University, Sri Ramakrishna Engineering CollegeAug 2012 - Apr 2016 (3 years 9 months)
Projects (professional or personal)
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- DBuilding platform productsDIGIOTECH SOLUTIONSApr 2022 - Jun 2023 (1 year 3 months)
- Building the ed-tech platform at SpringboardSpringboardJul 2020 - Mar 2022 (1 year 9 months)
- DBuilding StreetMan, NetMan products as a Senior Executive - Product ManagementDhyan Networks and TechnologiesMay 2018 - Jun 2020 (2 years 2 months)