Bairagi Charan Senapati

Key Account Manager

Meesho

Apr 2022 - Current (4 years 4 months)

Results-driven Key Account Manager with extensive experience in eCommerce, Vendor Management, and Business Development. Proven expertise in driving revenue growth, seller onboarding, and marketplace operations. Adept at fostering long-term relationships, optimizing seller performance, and resolving complex operational issues. Strong analytical and problem-solving skills with hands-on experience in SQL, Data Analysis, and CRM. staying ahead of industry trends and driving seller growth and Adept at cross-functional collaboration. Ensuring seamless service delivery and addressing complex client requirements. Known for excellent communication and problem-solving skills, enabling the development of innovative strategies that achieve business obj

Senior Analyst , Operations (Seller Operations)

Shopee

Jan 2022 - Apr 2022 (4 months)

Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage towards a growth plan. Managing the seller relationship by championing the seller’s needs at Shopee Work closely with Leadership on planning and business strategy for Consumables, completing in-depth analysis into User trends Analyze industry and Shopee internal data to understand competitive landscape across multiple categories and identify User trends Work with sellers to improve operational aspects of their business in providing a great sellers experience. Track and report performance using appropriate metrics. Achieve productivity and seller satisfaction targets Identify the drivers of

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Assistant Manager

MEDGENOME

Jul 2015 - Oct 2021 (6 years 4 months)

Handle a team size of 8+ Head count Experience in handling Emails and Chat conversations of the customers. Resolve their concerns within given stipulated TAT Update from time to time on volumes and emerging issues & Provide reports as specified in and on ad hoc basis Developing, implementing, and monitoring programs to maximize customer satisfaction and managing on-site customer service representatives. Experience with different projects. Prenatal Samples (NIPT), Sanger Sequencing Variants availability of the primers, Clinical samples (Neurology), (Oncology) & IHC projects. Works closely with other LAB’s (Sales, Support Sales, Marketing, IT)

Consultant - Assisted Buying (Service Marketing)

Flipkart

May 2014 - Apr 2015 (1 year)

Identify business opportunities and target markets, Make initial Seller contact through calls Responsibilities such as Conducting market research to identify Buyer possibilities and evaluate Seller needs Formulate business proposals according to Flipkart ’ business needs, Ensure appropriate and timely delivery of service and products Create frequent reviews and reports with Internal Teams . Negotiate/close deals and handle complaints or objections Contact customers follow up on purchase suggest new merchandise andinform them about Payment related information. Payment status. Order status. Fulfilment product transit status. Ownership on the call to close the issues and help to customers to place an order Understand the customer & placing ord

Bairagi Charan Senapati

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