Bailey Moore

IT Manager

Verisys

Apr 2023 - Sep 2025 (2 years 6 months)

● Spearheaded IT infrastructure projects, ensuring compliance and cost-efficiency by managing IT vendors and licensing agreements. ● Orchestrated a team of Help Desk technicians, providing guidance to ensure prompt resolution of technical issues. ● Designed and maintained security controls aligned with SOC 2 and HITRUST compliance frameworks to support audits and ensure regulatory adherence. ● Administered key information systems including Google Workspace, Active Directory, Jira, and Microsoft 365. ● Streamlined IT processes to enhance operational efficiency and productivity. ● Enforced policies for hardware and software management, access requests, endpoint patching, system auditing, help desk operations, and onboarding/offboarding. ● Coo

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IT Helpdesk Engineer

Mirazon

Sep 2021 - Apr 2023 (1 year 8 months)

● Delivered exceptional customer service and technical support, resolving a wide range of technical issues for clients. ● Diagnosed and troubleshot technologies including workstations, servers, virtualization platforms, networking equipment, and vendor-specific hardware and software. ● Managed user accounts and security groups using Active Directory, implementing domain changes as needed. ● Maintained detailed records in support tickets, documenting IT processes, resolutions, and follow-up actions. ● Ensured compliance with company policies and procedures while providing technical support.

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IT Manager/Specialist

Ely Drugs Medical Supply

Sep 2016 - Sep 2021 (5 years 1 month)

● Designed and implemented IT solutions for small businesses across multiple locations, ensuring reliable system performance and scalability. ● Deployed Microsoft 365 solutions organization-wide to enhance communication and collaboration. ● Managed and procured IT infrastructure, including networks, computers, software, and mobile devices. ● Performed troubleshooting for a wide range of IT issues, including hardware, servers, printers, software, network connectivity, and email systems. ● Built and maintained basic websites and eCommerce platforms using website builders to support online product ordering. ● Collaborated with vendors to deploy network devices, security systems, IP phones, cameras, payment processors, and various software solu

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Help Desk Technician

Barren County Schools

May 2016 - Aug 2017 (1 year 4 months)

● Provided technical support to end-users through phone, email, and in-person interactions, ensuring prompt issue resolution. ● Installed and configured hardware, including computers, printers, smartboards, projectors, and network equipment such as switches and patch panels. ● Managed large- and small-scale projects, running network and audio cabling to meet infrastructure needs. ● Maintained an up-to-date hardware inventory to support operational efficiency. ● Documented IT processes, procedures, and resolutions within a ticketing system to ensure accurate tracking and knowledge sharing.

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