Bailey Moore

Bailey Moore

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Kentucky, United States

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Résumé

Jobs verified_user 0% verified
  • Verisys
    IT Manager
    Verisys
    Apr 2023 - Sep 2025 (2 years 6 months)
    ● Spearheaded IT infrastructure projects, ensuring compliance and
    cost-efficiency by managing IT vendors and licensing agreements.
    ● Orchestrated a team of Help Desk technicians, providing guidance to ensure
    prompt resolution of technical issues.
    ● Designed and maintained security controls aligned with SOC 2 and
    HITRUST compliance frameworks to support audits and ensure regulatory
    adherence.
    ● Administered key information systems including Google Workspace, Active
    Directory, Jira, and Microsoft 365.
    ● Streamlined IT processes to enhance operational efficiency and
    productivity.
    ● Enforced policies for hardware and software management, access requests,
    endpoint patching, system audit
  • Mirazon
    IT Helpdesk Engineer
    Mirazon
    Sep 2021 - Apr 2023 (1 year 8 months)
    ● Delivered exceptional customer service and technical support, resolving a
    wide range of technical issues for clients.
    ● Diagnosed and troubleshot technologies including workstations, servers,
    virtualization platforms, networking equipment, and vendor-specific
    hardware and software.
    ● Managed user accounts and security groups using Active Directory,
    implementing domain changes as needed.
    ● Maintained detailed records in support tickets, documenting IT processes,
    resolutions, and follow-up actions.
    ● Ensured compliance with company policies and procedures while providing
    technical support.
  • E
    IT Manager/Specialist
    Ely Drugs Medical Supply
    Sep 2016 - Sep 2021 (5 years 1 month)
    ● Designed and implemented IT solutions for small businesses across
    multiple locations, ensuring reliable system performance and scalability.
    ● Deployed Microsoft 365 solutions organization-wide to enhance
    communication and collaboration.
    ● Managed and procured IT infrastructure, including networks, computers,
    software, and mobile devices.
    ● Performed troubleshooting for a wide range of IT issues, including
    hardware, servers, printers, software, network connectivity, and email
    systems.
    ● Built and maintained basic websites and eCommerce platforms using
    website builders to support online product ordering.
    ● Collaborated with vendors to deploy network devices, security systems,
    IP ph
  • B
    Help Desk Technician
    Barren County Schools
    May 2016 - Aug 2017 (1 year 4 months)
    ● Provided technical support to end-users through phone, email, and
    in-person interactions, ensuring prompt issue resolution.
    ● Installed and configured hardware, including computers, printers,
    smartboards, projectors, and network equipment such as switches and
    patch panels.
    ● Managed large- and small-scale projects, running network and audio
    cabling to meet infrastructure needs.
    ● Maintained an up-to-date hardware inventory to support operational
    efficiency.
    ● Documented IT processes, procedures, and resolutions within a ticketing
    system to ensure accurate tracking and knowledge sharing.
Education verified_user 0% verified