Bailey

Patient Engagement Manager

HBOX

Nov 2024 - Current (1 year 8 months)

Manage a remote team of nine care coaches, ensuring alignment with organizational goals in chronic care management while keeping high quality patient support and team accountability. Analyze key performance indicators (e.g., engagement rates, portal cycle metrics) to optimize patient distribution, monitor team productivity, and make data-informed decisions in a virtual care environment. Design and implement structured onboarding, training, and communication to maintain consistency, compliance, and care quality across a distributed remote healthcare team. Collaborate cross-functionally with IT, clinical, and support teams to resolve technical issues, improve platform functionality, maintain device inventory and model best practices through d

P

Unit Technician

Parkland Hospital,

Apr 2024 - Nov 2024 (8 months)

Performing diagnostic testing via ECG, hemoglobin and glucometer Conducting phlebotomy - straight stick tasks and lab draws Tracking patient vital signs, hygiene care, injections, and venipunctures Observing/ "sitting" on psychiatric patients for safety Adhering to all OSHA/HIPAA policies Responding to medical emergencies to establish patients' stability in a trauma centered environment

Village health partners

Village Health Partners

Aug 2022 - Apr 2024 (1 year 9 months)

Assisted providers to ensure the five qualities of CARES per VHP standards were followed Obtained vital signs, medical history, and chief complaints of patients Performed EKGs/ECGs, rapid and PCR tests, and prepared surgical trays Administered and prepared injections and vaccines

Medical receptionist

Baylor Scott & White Health

Dec 2021 - Jun 2022 (7 months)

Assessed patient needs quickly and provided scheduling solutions Managed high-volume of inbound calls for appointments Managed in-office and tele-medicine calls Maintained fast-paced Covid/Flu triage Adhered to cleaning procedures based on CDC guidelines

H

Medical Assistant

HFTP Dallas Covid Clinic

Mar 2021 - Jun 2021 (4 months)

Collected patient specimens Administered COVID-19 tests Executed triage procedures as directed Roomed patients and collected vital statistics Shadowed at the Medical Center 7-12 hrs per week Observed seven or more cases and follow-ups per week in the OR/ER

O

Medical receptionist

Obstetrix

Jul 2020 - Feb 2021 (8 months)

Greeted patients and reviewed COVID-19 policies Accepted incoming calls providing information for potential patients Managed Check-in/Check-out procedures Took precautions for COVID-19 patients based on CDC and doctor advisement Prepared patient records with completed lab wor

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