Bahar Arapkirli

Bahar Arapkirli

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Product Manager | Customer Success Leader
Montreal, Quebec, Canada

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Jobs verified_user 0% verified
  • Busbud
    Operations Project Manager
    Busbud
    Feb 2023 - Current (3 years 5 months)
    - Led strategic planning for Busbud’s Turkish business unit (neredennereye.com), analyzing key business drivers and proactively mitigating critical risks through insightful analysis. - Optimized resource allocation by overseeing budgeting, financial planning, and projections, surpassing targeted financial goals within the initial 6 months. - Executed workforce strategies, emphasizing recruitment, training, and performance management, resulting in the formation of a skilled and motivated team. - Effectively communicated with internal and external stakeholders, including Busbud's HR, Finance, Product, and Engineering teams, local suppliers, and partners, ensuring successful deliverables and fostering positive relationships. - Managed end-to-e
  • Busbud
    Product Manager
    Busbud
    Jul 2022 - Feb 2023 (8 months)
    - Created a tailored product roadmap for the Turkish market based on research, data, and industry trends, ensuring meticulous alignment with Busbud's global strategy, strict timelines and budgets. - Conducted user research, data analysis, and stakeholder feedback to define product KPIs. - Identified operational gaps and crafted comprehensive business requirements, fostering a seamless and user-centric product development process. - Analyzed and translated diverse user and product behavior into meaningful user stories and technical requirements. - Collaborated closely with developers, fostering a cohesive work environment, prioritizing the product backlog, and aligning tasks strategically for optimal productivity. - Led A/B testing initiati
  • R
    Senior Customer Success Manager
    Remoco
    Jul 2020 - Jul 2022 (2 years 1 month)
    Led implementation cycles for mid-market and SMB customers ensuring high client retention rates & managing expectations. Initiated Remo’s first Quarterly Business Reviews. Collaborated cross-functionally to bridge operational gaps in the customer-feedback loop while maintaining engagement targets. Onboarded and mentored junior CSMs, with a specific focus on sales tactics, resulting in a significant decrease in churn rates and boost in upsells & renewals.
 Collaborated with cross-functional teams to create valuable customer-facing content, including customer interviews, case studies, sales/marketing emails, blog posts, and SEO articles.
  • U
    Growth Specialist
    Ubico
    Jun 2020 - Jul 2020 (2 months)
    Published B2B, marketing-focused digital assets such as blog & support articles Wrote sales collateral (1-pagers, slide decks) to educate and engage prospective clients Collaborated with the Director of Accounts to nurture client relationships, onboard new users, identified pain point & up-sell opportunities Delivered compelling email copies for Ubico’s B2B clients
  • Hopper
    Product Specialist
    Hopper
    Feb 2019 - Apr 2020 (1 year 3 months)
    Actively communicated and surveyed customers to introduce new products, and found new up-sell/cross-sell opportunities. Analyzed user trends and pain points during product testing to facilitate a smooth and prompt launch. Proposed and collaborated on various prospective in-app ancillaries, one of which was launched and generated highly profitable results. Troubleshoot bugs, QA new features, evaluated and collected data on A/B tests along with data science team. Supervised and trained the newest team members prioritizing a customer-obsessed approach.
  • Hopper
    Senior Customer Experience Agent (Air & Hotels)
    Hopper
    Aug 2018 - Feb 2019 (7 months)
    Communicated directly with customers via chat, email, and phone. Investigated service-related escalations and troubleshoot technical errors. Monitored daily activities of customer service operations and communicated any opportunities for upsell/optimization. Assisted with development and implementation of service policies, and explaining these to new agents and customers.
  • T
    Front of House Supervisor
    The Cultch
    Apr 2018 - Jul 2018 (4 months)
    Led front of house teams during events including all aspects of audience services. Updated the volunteer database and daily sales log. Liaised with the bartending, box office, stage management, technical, and administrative staff.
  • Starbucks
    Food And Beverage Supervisor
    Starbucks
    Sep 2017 - Aug 2018 (1 year)
    Coached baristas to sustain a safe and customer-friendly environment Maintained inventory and distributed product shipments Optimized in-store visual merchandising to elevate customer experience
  • Simon Fraser University
    Teaching Assistant
    Simon Fraser University
    Jan 2017 - Dec 2017 (1 year)
    Taught inter-disciplinary tutorials to student groups of 90+ students. Coached and graded high volumes of assignments and exams within tight deadlines.
  • Xaxis
    Media Planning Intern
    Xaxis
    Jan 2015 - Jun 2015 (6 months)
    Assisted in the planning of digital advertising campaigns and optimized the list of target audiences. Utilized Salesforce to track audience and sales data. Conceptualized and edited video presentations for B2B events. Maintained strong social media and brand presence across Facebook, Twitter and Instagram.
  • C
    Marketing Assistant
    Cerberus Investigations Limited
    Sep 2014 - Feb 2015 (6 months)
    Planned and executed marketing programs and events including social media posting, SEO, digital marketing, research Developed customized mailing lists and maintained RSVP lists Coordinated correspondences and prepared PPTs for clients.
  • B
    E-commerce Intern
    Beymen
    Jul 2014 - Sep 2014 (3 months)
    Wrote product details suitable for the e-commerce Translated the “Look Book” for a better online shopping experience Maintained photo schedule by adjusting equipment in a timely manner Liaised between photographers and producers to assist in creating shot lists Assisted in photographing merchandise and casting models Crafted ideas to facilitate better online advertising Translated the “Look Book” styling for the best online shopping experience
Education verified_user 0% verified
  • Tecnolgico de Monterrey
    Mexico - Exchange Program
    Tecnolgico de Monterrey
    Jan 2016 - Dec 2016 (1 year)
    Global Exchange Program
  • Simon Fraser University
    Master’s Degree, Comparative Media Arts
    Simon Fraser University
    Jan 2016 - Dec 2018 (3 years)
    Research Papers on Turkish Horror Cinema & Sensory Ethnography and Theatre: www.researchgate.net/profile/Bahar_Arapkirli
  • Tilburg University
    The Netherlands - Erasmus Program
    Tilburg University
    Jan 2013 - Dec 2013 (1 year)
    Erasmus Program
  • K
    Bachelor’s Degree (%100 Success Scholarship, Media and Visual Arts
    Ko University
    Jan 2010 - Dec 2016 (7 years)
  • K
    Bachelor’s Degree (%100 Success Scholarship, Business Administration and Management, General
    Ko University
    Jan 2010 - Dec 2016 (7 years)
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • D
      Dean's Honor List