Andi Picoy-Mun̈oz

Team Lead II

DOXA Talent

Apr 2023 - Current (3 years 7 months)

Customer Service Associate Manager

Wells Fargo

Sep 2016 - Aug 2022 (6 years)

Team Leader

Wells Fargo

Feb 2014 - Sep 2016 (2 years 8 months)

- pilot batch of top leaders nominated to undergone leadership effectiveness program that will run for 180days (Dec. 19, 2014)
- (Jan. 16, 2015) MBTI Training

Team Leader

StarTek

Jun 2011 - Feb 2014 (2 years 9 months)

• Business support/subject matter expert
• Manages a team and focused on agents’ development
• Motivates and inspires the team to surpass their potentials
• Handles escalated calls, complaints, questions and inquiries as necessary
• Generate reports to monitor agents’ improvements
• Conducts client trainings for updates as needed
• Facilitates product training for managers/supports and agents
• First batch of Training Assistants
• Handled several Product Training classes for different departments for T-Mobile
• Pioneered two lines of business
• ABAY (TCC) Supervisor
• Responsible in liaising business centric information the clients and frontlines:
o Business Process Review Coordina

CSR II

StarTek

Oct 2010 - Jun 2011 (9 months)

• First batch of Training Assistants
• Handled several Product Training classes for different departments for T-Mobile
• Facilitated continuous education training for the agents
• Handled escalations
• Motivates and inspires the team to surpass their potentials
• Subject Matter Expert
• Helped in Pioneering a LOB

Customer Service Representative

StarTek

May 2010 - Oct 2010 (6 months)

- Provides customer service
- Answers customer's billing inquiries
- Informs customers about products and services

Andi Picoy-Mun̈oz

About

Detail

Timeline

Résumé

Andi Picoy-Mun̈oz

About

Detail

Behavioral traits