Salesforce Admin/Developer
Dazeworks
Jul 2017 - Dec 2019 (2 years 6 months)
• Successfully managed all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups. • Promptly addressed and resolved user support tickets, ensuring a seamless Salesforce user experience. • Identified and gathered needs from users and stakeholders, translating business processes into technical solutions. • Implemented data security using OWD and sharing rules as per business needs. • Assisted in developing and testing Salesforce applications using Apex and Visualforce. • Supported the implementation of integration solutions between Salesforce and third-party systems. • Created documentation and provided support for Salesforce applications, for smooth operation and