Mike McAfee

I'm a product and operations leader in healthcare, focused on what AI is actually good for in the day-to-day texture of how care gets delivered.

For most of my career, I've worked at the seams. Telehealth. Population health. Interoperability. Health information management. Business intelligence. The places where data, workflow, and human beings have to meet, and where most of the friction in healthcare actually lives. The deeper I've gone, the more I've come to believe that the biggest opportunities aren't in the moonshots. They're in the parts of the work everyone has stopped noticing are still broken.

Today I'm at Verisma, where I spend most of my time on those parts. My focus is on how AI can help operations leaders see their work clearly, often for the first time, and then redesign it with the people who actually do it. I care less about flashy models and more about whether a process is honest enough to be improved.

I've spent time on every side of the table. Startup energy. Enterprise scale. Client-facing strategy. Product roadmaps. Solution architecture. I've sold the vision, built the thing, and then sat with the team that had to live with it. That last seat is the one that changed how I lead.

These days I'm thinking a lot about building AI-fluent product teams, making operational work visible without turning people into specimens, and the long, slow work of helping a complex industry actually change. I write about it on LinkedIn, speak about it at industry events, and spend a lot of my time with other leaders trying to do the same.

If you're building, leading, or rethinking how healthcare actually operates, I'd love to compare notes.