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Sonia Orsolon

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Deli Assistant @ Centra | Customer Support, Team Work
Mallow, County Cork, Ireland
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Résumé

Jobs verified_user 0% verified
  • Capita
    Customer Service Advisor
    Capita
    Mar 2026 - Current (8 months)
    helped me get this job
  • Centra
    Customer Service & Operations Specialist
    Centra
    Aug 2023 - Mar 2026 (2 years 8 months)
    Managing high-volume customer interactions in a fast-paced environment. Responsible for on-the-spot conflict resolution, ensuring brand loyalty, and maintaining strict compliance with safety and service standards.
  • C
    Customer Support Specialist (Healthcare & Diagnostics)
    Aug 2015 - Jan 2016 (6 months)
    High-Volume Case Management: Managed a high volume of inbound inquiries (calls/digital) for a leading Tier-1 healthcare provider, maintaining high efficiency and professional service standards. Conflict Resolution & Troubleshooting: Effectively resolved complex issues regarding medical scheduling and diagnostic delivery errors, ensuring a seamless patient experience. Client Advocacy: Proactively identified customer needs to provide tailored healthcare solutions, increasing first-call resolution rates. SLA & Compliance: Strictly followed escalation procedures and clinical protocols to ensure data privacy and patient safety. Process Optimization: Coordinated with medical departments to rectify scheduling discrepancies, reducing patient wait t
  • L
    Biomedical Analyst / Clinical Support (Internship)
    LabUnisa – Clinical Analysis Laboratory | Internship
    May 2015 - Jan 2016 (9 months)
    Patient Experience & Communication: Acted as a primary point of contact for patients, providing clear, empathetic communication regarding clinical procedures and exam requirements. Database Management: Managed high-accuracy patient registration and data entry into laboratory information systems (LIS), ensuring 100% data integrity and confidentiality. Process Management: Rotated weekly through diverse laboratory sectors, demonstrating rapid adaptability and the ability to master complex technical workflows and software quickly. Quality Assurance & Compliance: Strictly adhered to Good Manufacturing Practices (GMP) and safety protocols, ensuring all laboratory operations met national regulatory standards. Technical Troubleshooting: Assisted in
  • TIVIT
    Customer Support Representative (Client Relations)
    TIVIT
    Apr 2015 - Aug 2015 (5 months)
    High-Volume Inbound Support: Managed consistent inbound customer inquiries in a fast-paced contact center environment, focusing on First-Call Resolution (FCR). Needs Analysis & Solution Mapping: Leveraged active listening to identify specific customer pain points and provide tailored technical or service solutions. Escalation Management: Followed rigorous escalation protocols for complex cases, ensuring high-priority issues were routed to the correct technical departments without delay. Customer Retention & CX: Consistently met and exceeded Customer Satisfaction (CSAT) targets by delivering empathetic and efficient support, directly contributing to brand loyalty. System Proficiency: Navigated internal CRM and database systems to log interac
  • E
    Biomedical Research & Clinical Support (Internship)
    Embrioconsult Medical Services (Genetics & Fetal Medicine)
    Aug 2013 - Oct 2014 (1 year 3 months)
    High-Stakes Logistics: Responsible for the secure transport of biological materials between hospitals and the laboratory, ensuring strict adherence to safety protocols and time-sensitive deadlines. Data Integrity: Managed patient registration and diagnostic data within the clinical database, maintaining 100% accuracy for sensitive genetic records. Clinical Support & Patient Care: Assisted medical professionals in preparing cytopathological tissues and provided secondary support for patient-facing operations in a high-pressure medical environment. Technical Troubleshooting: Performed complex G-banded chromosome analysis and cell culture maintenance, requiring high levels of concentration, analytical thinking, and attention to detail. Quality
Education verified_user 0% verified
  • Cork English Academy
    General English Course, English
    Cork English Academy
    Jan 2016
  • U
    bachelor, Bachelor’s Degree, Biomedical Sciences, General
    Universidade Santo Amaro - Unisa
    Jan 2012 - Jan 2015 (3 years 1 month)
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