Rob Kairis

Head of Revenue Strategy and Operations, Insurance

BetterHelp

Mar 2024 - Current (2 years 7 months)

Lead newly formed department to set operational, technology, and overall revenue strategy for insurance billing and collections processes

Senior Director of Product Management

R RCM

Jun 2022 - Dec 2023 (1 year 7 months)

Transitioned through acquisition of Cloudmed in 2022 by R1 RCM. Set strategy and vision for a revenue cycle enterprise work driver application and three legacy tools, supporting $500M+ in operational revenue.

Highlights include:
- Led division of ten product managers, including individual contributors and supervisors, utilizing agile and scrum principles
- Owned monthly meetings with cross functional, VP-level stakeholders focused on providing an updated roadmap, discussing future strategy, and quantifying ROI for recently delivered functionality
- Successfully transitioned two service lines and 15 client-focused project teams into the new work driver, reducing days to collect insurance payments by 20%
- Inte

Director of Product Management

Cloudmed an R company

Nov 2020 - May 2022 (1 year 7 months)

Helped create product department with VP and EVP to improve technology offerings within the company. Influenced and executed strategy for a data processing and work driver revenue cycle application, supporting $350M+ in operational revenue.

Highlights include:
- Led division of six product managers, including individual contributors and supervisors, across the product portfolio utilizing agile and scrum principles
- Developed and coached team to hit OKRs 90%+ of the time for ROI and product best practices
- Standardized delivery process, sprint schedules, demos, and release communications across 20+ staff product department, increasing stakeholder satisfaction
- Identified, built, and released EDI file ingest

Product Manager

Huron

Jun 2018 - Nov 2020 (2 years 6 months)

Managed various stakeholder expectations and set product roadmaps, performed market research and client interviews to ensure products are solving relevant business problems, tracked financial metrics related to margins, revenue, and retention, and guided multiple Business Analysts on requirements and user experience.

Highlights include:
- Led team of three business analysts utilizing scrum and Kanban product development principles
- Collaborated with sales, marketing, engineering, and operations to identify market fit, MVP build scope, and overall go-to-market strategies for three applications
- Owned market research activities to set annual product portfolio strategy and investment
- Participated in win/loss

Senior Client Relationship Owner

Huron

Jun 2015 - May 2018 (3 years)

Primary contact for twelve health systems focused on gathering requirements for updates to Huron application, providing estimated time to completion, training client contacts on product updates, and assisting contract pricing and renewal efforts.

Highlights include:
- Indirectly managed a pool of 12 implementation resources for requirements and validation of product updates
- Consistently maintained a positive NPS while keeping portfolio below budgeted support hours
- Assisted sales leaders in contract negotiations, identifying buy-up prospects at three clients
- Assisted engineers in troubleshooting network, database, and product issues for a SQL server based product in Virtual Machines relying on Microsoft B

Strategic Client Specialist

Huron

Jun 2011 - May 2015 (4 years)

Owned a portfolio of five major health systems, approximately $10B in annual net patient revenue, with a focus of identifying and implementing improvements to their revenue cycle processes

Highlights Include:
- Led a combined team of six consultants across two client engagements to perform revenue cycle consulting, configure and install our propriety tool, and drive an increase in insurance payments and reduction in A/R days at a large NY based health system
- Participated in 10+ performance reviews at non-portfolio clients to provide guidance on better usage of our tool and identify areas of opportunity for increased insurance payments
- Created Excel dashboards and metrics to drive benefit for clients before appl

Member Services Coordinator

Council of Residential Specialists

Jan 2010 - Apr 2011 (1 year 4 months)

Collected daily technology tools & resources for members and used marketing strategies to increase general clickthroughs to the site by 50% in 4 months since becoming involved.

Additional strategies lead to an approximately 10% increase in Twitter followers, Facebook Fans and LinkedIn group members over the same period.

Began daily social media and help email tracking statistics with monthly reports and comparisons for director's consumption and feedback to improve content and layout of CRS website.

Perform dues billing, database management and general email assistance to 40,000+ member base.

Leadership Consultant

Pi Lambda Phi Fraternity

Jun 2007 - Aug 2008 (1 year 3 months)

Traveled to 38 chapters across the US and consulted with over 300 undergraduates and 40 higher education administrators about various student life issues.

Planned and executed a 100 attendee Convention, a 15% increase from the previous year.

Writer and Editor-in-chief for The Paragon undergraduate monthly e-newsletter.

Developed, tested and implemented new quantitative chapter assessment program.

Wrote educational session materials for events and lead small and large group sessions at every chapter and regional/annual meetings.

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Rob Kairis

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