Meg Johnson

Meg Johnson

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Head of EPD AI Systems and Operations
Austin, Texas, United States

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Résumé


Jobs verified_user 0% verified
  • Jasper
    Head of EPD AI Systems and Operations
    Jasper
    Oct 2025 - Current (11 months)
    Built and operationalized cross-functional product systems supporting Product, Engineering, Design, and GTM alignment during rapid AI platform growth Led strategic initiatives focused on organizational scalability, product execution, and enterprise customer outcomes Partnered across executive leadership to improve prioritization frameworks, operational planning, and customer feedback loops Designed workflows that increased product delivery clarity while reducing cross-functional silos Helped evolve product development from feature-based execution toward platform-oriented strategy
  • Jasper
    Head of Customer Experience
    Jasper
    Jul 2024 - Oct 2025 (1 year 4 months)
    Led Customer Experience strategy and operations during a critical stage of Jasper’s evolution from startup growth to enterprise AI platform scale Built and scaled cross-functional CX programs spanning onboarding, adoption, education, support workflows, and executive customer engagement Partnered closely with Product, Engineering, Sales, and Marketing to translate customer feedback into actionable product and operational improvements Designed customer journey frameworks that improved organizational visibility into adoption trends, friction points, and expansion opportunities Operationalized scalable systems and processes to support growing enterprise customer complexity while maintaining high-touch customer experiences Drove alignment betwee
  • Jasper
    Director of Customer Success
    Jasper
    Sep 2023 - Jul 2024 (11 months)
  • Jasper
    Senior Manager of Commercial Customer Success
    Jasper
    Mar 2023 - Sep 2023 (7 months)
  • Jasper
    Manager of Scale Customer Success
    Jasper
    Apr 2022 - Mar 2023 (1 year)
  • Jasper
    Team Lead, Customer Success
    Jasper
    Jan 2021 - Apr 2022 (1 year 4 months)
    Use AI to write proven, high converting copy for increased conversions and higher ROI. Instantly generate high quality copy for ads, emails, websites, listings, blogs, and more...
  • Proof
    Product Specialist
    Proof
    Jan 2020 - Dec 2020 (1 year)
    Let's make the internet delightfully human with web personalization made easy. https://useproof.com/
  • Student Mobilization
    Staff
    Student Mobilization
    Aug 2015 - Dec 2019 (4 years 5 months)
    Student Mobilization is a non-profit, college campus organization that exists to build spiritual leaders for Christ from the college campuses of the world. Our passion is to build up student laborers into future leaders. The students of today will be tomorrow’s businessmen and women, church leaders, missionaries, educators, community leaders, and parents. Our desire is to equip them to live for Christ wherever they may go.
Education verified_user 0% verified
  • The University of Texas at Austin
    Bachelor of Arts (B.A, International Relations and Global Studies
    The University of Texas at Austin
    Jan 2011 - Jan 2015 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • G
    Graphic Design
    This summer I've loved getting to embrace the design feature of marketing, by following this URL you can find some of my designs.
Awards verified_user 0% verified
  • I
    University Honors
    Issued by The University of Texas at Austin
    Academic Honors at the University of Texas at Austin
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