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Esra Alın

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Türkiye
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Résumé

Jobs verified_user 0% verified
  • Orion Innovation
    Global Product Support Engineer
    Orion Innovation
    Jul 2023 - Aug 2023 (2 months)
    Delivered technical solutions for the C20 product to global customers using Salesforce CRM, resolving critical issues and enhancing customer satisfaction. Provided 24/7 support for E1 and E2 outages, troubleshooting network and software problems in real time to minimize downtime. Reproduced customer-reported issues in labs, collaborated with design engineers through JIRA to escalate and resolve software bugs, contributing to continuous product improvement and reducing future customer issues. Managed customer cases in CRM tools, performing root cause analysis and tracking progress, ensuring timely and professional support delivery. Leveraged Linux systems, GUI managers, and automation tools to diagnose and resolve network, software, and conf
  • L
    Software Engineer Intern
    LaciTek IT
    Jul 2022 - Aug 2022 (2 months)
    Developed a receipt mobile app using Xamarin for the frontend and ASP.NET Core with SQL Server for the backend, enhancing user experience and data management. Utilized C# and applying MVVM and MVC patterns while implementing Entity Framework for server communication, ensuring seamless integration between app components.
Education verified_user 0% verified
  • Yasar University
    Bachelor of Science
    Yasar University
    Jan 2018 - Jan 2023 (5 years 1 month)
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