Rosemary Sullivan

F

Senior Designer

Floor And Decor

Feb 2024 - Current (2 years 8 months)

• Provide exemplary customer service to all clients requesting Design Consultation Appointment, and provide that same service for those clients that are walking customer • Do proper follow up with said clients as per SOP and apply same skill set to contact (HVO) High Value Opportunities In-order to Increase business. • Defined scope of project and Identify customer preferences to apply design Ideas based on product available within the Floor and Decor Inventory. • Troubleshoot on behalf of clients when necessary • Maintain a high level of working knowledge of the Product(s) that are available to sell to clients.

S

Owner/Operator

Sullivan Services

Mar 2022 - Current (4 years 7 months)

• Managed day-to-day business operations, 150K gross revenues, inclusive of client contact, scheduling, and production. • Utilized various physical skill sets: carpentry, electrical, plumbing and landscaping to deliver quality completed projects. • Defined scope of project, hiring and supervising subcontractors as necessary • Oversaw personnel and work site safety. • Performed all administrative tasks inclusive of client billing, change orders, permitting and general business accounting. • Advised client concerning design implementation and functionality. Suggesting, when necessary, changes that would achieve cost saving and maintain budgetary guidelines.

S

Carpenter/Job Site Leader

Sullivan Custom Carpentry

Oct 2020 - Mar 2022 (1 year 6 months)

• Supervised material usage and man-hours to assure projects maintained budgetary integrity. • Provided onsite training for employee development. • Resolved personnel issues amongst team members to maintain team focus. • Oversaw personnel and work site safety. • Communicated detailed project updates and likely completion dates, noting delay and causes. • Worked with team and manager to meet contractual timelines.

D

Project Manager, Client Services

Distinctive Elements

Dec 2019 - Oct 2020 (11 months)

• Establish project scope, entailing 25K-250K gross revenue, through successive client and designer interactions. • Develop project budget, via cost analysis and bidding process, meeting client stated expectations. • Project permitting and code compliance accountability for various municipalities. • Coordinated project planning and execution with team members and project leads. • Establish clear communication standards to maintain both internal and external productivity. • Developed product documentation, communicating trends, new products to internal team. • Develop new sales opportunities to drive and implement business strategy. • Coordinated design meetings to drive sales. • Establish and maintain positive vendor relations resu

Administrative Assistant

University of Pennsylvania

Nov 2007 - Mar 2012 (4 years 5 months)

• Procure/provide necessary software for internal University distribution within contractual licensing guidelines. • Maintain internal departmental accounting systems, assuring departmental compliance with University general ledger requirements. • Coordinate departmental annual licensing renewal project for all 23 University Schools and Centers. • Manage incoming/outgoing departmental communications, prioritizing and facilitating departmental response. • Present an open, professional departmental face for University students and staff. • Develop and Maintain departmental handbook and SOP, outlining policies and procedures.

B

Operations Manager - Production

Baker Industries

Sep 2006 - Aug 2007 (1 year)

• Assess manufacturing/production process, recommending implementation standards for increase productivity. • Determine workforce, optimize scheduling, working with human resources to meet changing production requirements. • Maintain internal operation standards to meet productivity targets. • Quality Assurance and Compliance within company and design standards. Identify and resolve issues maintaining production timeline. • Deliver direct feedback to senior management regarding production viability and status. • Partnered with leadership on recruiting, hiring and coaching production personnel. • Address internal personnel issues and scheduling conflicts.

T

Installation Manager

The Home Depot Inc

Dec 1997 - Sep 2006 (8 years 10 months)

• Responsible for 7+Million Annual Residential Installation Business operating out of the King of Prussia, PA location. Inclusive of Floor, Kitchen & Bath, Appliances, Décor, and Millwork Departments. • In-store Point person for retail client contact concerning contractor installation requirements and quality assurance. • Conducted critical pre/post installation conferences with general contractors, subcontractors, designers, and manufacturer representatives assuring retail client satisfaction. • Job site visits as necessary to assure installation quality and remedy any installation failures. • Supervised in-store department expeditors, troubleshooting any manufacturer defects and delivery delays. • Held other positions within store i

Rosemary Sullivan

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Rosemary Sullivan

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