Technical Product Lead with 9 years in SaaS communication platforms, I drive product strategy across SMS, VOIP, SIP trunking, and omnichannel messaging (WhatsApp, Messenger, Instagram, Telegram, TikTok, Webchat), supporting 50M+ monthly messages and calls.
Delivered a unified platform that boosted feature adoption 45%, reduced churn 18%, and increased ARPU 22%.
Built AI automation with RAG, embeddings, and agent orchestration; delivered chatbots across all channels; integrated ElevenLabs for voice AI; and deployed n8n workflows for automation—cutting support load 35% and improving SLAs 40%.
Experienced across omnichannel workflows, chatbots/NLP, Meta & Telegram APIs, TikTok messaging, VOIP, SIP trunking, Zoho Subscriptions, AWS Bedrock, OpenAI, vector databases, and high-scale communication pipelines.