Joshua McCown

Vice President Information Technology

WhiteWater Express Car Wash

Oct 2024 - Current (1 year 10 months)

- Define and execute the comprehensive IT strategy, vision, and technology roadmap, scaling all systems and teams to support rapid company growth across multiple states. - Develop and manage the annual IT operational (OpEx) and capital (CapEx) budget, aligning technology investments with strategic business priorities. - Lead, mentor, and develop a high-performing IT team fostering a culture of accountability, collaboration, and continuous improvement. - Direct all technology functions, including field-based IT R&M (Repair & Maintenance), DevOps, Corporate IT (infrastructure, helpdesk), and Business Intelligence (BI). - Lead all IT due diligence and integration for Mergers & Acquisitions (M&A), successfully onboarding new locations and stand

Director Of Information Technology

WhiteWater Express Car Wash

Feb 2022 - Current (4 years 6 months)

- Manage the DRB point of sale system globally - Lead and execute upon the IT workstreams necessary for both stores under construction and acquired stores - Build and manage the backbone of our communication systems including secure network, telecom, and cloud services - Hire, develop, and empower our IT team, including prioritization and oversight of IT maintenance and repair tickets - Partner with other department leaders and external vendors to achieve prioritized strategic goals - Develop and implement business continuity protocols - Measure improvements through key performance indicators

Director Of Information Technology

Spectrum of Hope

Jan 2013 - Feb 2022 (9 years 2 months)

Network architecture and server infrastructure. Monitor and maintain Active Directory on-prem / Azure, DFS, DNS, IIS Web Server, Virtual Environment, ISCSI SAN, Microsoft SharePoint, EMS, MDM, and Exchange. Monitor and maintain Backup System and create a disaster recovery plan to retain data and system continuity. Author and creator of ABApal, company data collection and billing tracking software. Implemention of ABApal network utilizing 300+ mobile/desktop devices. Design and implement VB-MAPP web reporting application. Implement NextGen firewalls with multiple endpoint tunnels. Increased networking security to HIPAA standards. Develop IT Security, Disaster Recovery, HIPAA Security manuals. Manage IT department workforce.

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System Administrator

Enterprise Advisory Services Inc

Sep 2011 - Jan 2013 (1 year 5 months)

• Support NASA Bioastronautics Contract in the Space Medicine IT Department. • Maintain NASA Space Medicine server infrastructure, while complying with HIPAA compliances and securing sensitive government medical documents in a 200+ server environment. • Designed and installed disaster recover environment in New Mexico datacenter, replicating virtual server environment allowing 99% uptime for clinical and medial operations. • Support clinical computers. • Work hand-in-hand with application developers to develop iPad apps and provide necessary server to host applications. • Provide a secure VPN access for accessing iPad apps in remote locations as well as NASA medical records while maintaining HIPAA regulations. • Work closely with web develo

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Sr . Systems Administrator

International Center for Entrepreneurial Development

Jul 2007 - Jan 2013 (5 years 7 months)

• Support, troubleshoot, monitor, and maintain 150 workstations in a mix Windows 2000, XP, Vista, 7 environment. Install and configure wired and wireless LAN devices including fiber switches and transceivers, while maintaining network security. • Plan, design, maintain, and organize server infrastructure. Implement ground up Active Directory structure, DFS, DNS, IIS Web Server, CRM, VMware ESX Virtual Servers, and Microsoft Sharepoint Server. Migrate from Novell to AD while maintaining 24x7x365 data center. • Monitor and maintain Backup Assist and Unitrends Linux backup server appliance and create a disaster recovery plan to retain data and system continuity. • Design and maintain 80 acre wireless internet access, camera security surveillan

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Contract Technician

Acquisition Data

Dec 2006 - Aug 2008 (1 year 9 months)

• Assisted in forensic data acquisitions and examinations for private and legal sectors. • Created Helix acquisition operation manual to assist in data acquisitions and classroom training exercises. • Knowledge and certified in Helix, FTK, and Talon data acquisition systems

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Assistant Manager

Altex Electronics

Mar 2004 - Jul 2007 (3 years 5 months)

• Supervise, motivate and encourage staff members. • Maintain in-house computer service repair department. • Onsite consultant for custom servers design and implementation. • Built and design custom laptop and desktop system for small and large business applications.

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Technician

Altex Electronics

Nov 2002 - Mar 2004 (1 year 5 months)

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