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Chase O

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Senior System Engineer at Emerson Technologies
Minnesota, United States

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  • Travelers
    Sr. Technology Engineer, Microsoft 365
    Travelers
    Feb 2025 - Current (1 year 9 months)
    Responsible for designing, implementing, and supporting Microsoft 365 environment to enhance organizational productivity, collaboration, automation, and security.
    • Design and Implementation: Architect and configure SharePoint Online, Teams, and OneDrive to support business operations. Maintain technical documentation and enforce best practices.
    • Workflow Automation: Develop workflows with PowerShell, Power Automate, and Power Apps to enhance efficiency and minimize manual tasks while maintaining security and compliance.
    • Support and Maintenance: Provide advanced support, troubleshoot issues, implement updates, and ensure security compliance through proactive monitoring.
    • Security and Compliance: Manage and optimize M
  • P
    Principal Cloud & Infrastructure Architect
    Sep 2021 - Current (5 years 2 months)
    • System Design & Optimization: Architect, implement, and optimize IT systems and infrastructure to align with organizational goals and industry best practices.
    • Technical Consulting & Strategy: Collaborate with clients to understand business needs, recommend tailored IT solutions, and develop strategic roadmaps for technology adoption and optimization.
    • Cloud & SaaS Integration: Manage and deploy cloud services (e.g., Microsoft 365, Google Workspace, Azure, Google Cloud, etc.), ensuring seamless integration and scalability across platforms.
    • Network Management: Configure, troubleshoot, and maintain LAN/WAN infrastructure, including switches, routers, firewalls, and VPNs, to ensure secure and reliable connectivity.
    •
  • US ARMY
    Information Technology Specialist
    US ARMY
    Jun 2019 - Current (7 years 5 months)
    • Set up and troubleshoot military computer networks and systems to ensure operational efficiency.
    • Provide technical support for Army operations, including hardware and software maintenance.
    • Collaborate with Army personnel to support mission-critical IT systems.
    • Train soldiers in IT equipment usage and ensure compliance with security protocols.
  • Celestica
    Senior System Administrator
    Celestica
    Jul 2024 - Jan 2025 (7 months)
    Maintained and enhanced IT infrastructure, ensuring reliable system performance, security, and compliance with regulatory standards.
    • System Maintenance: Monitor and maintain the performance, security, and availability of systems, servers, and networks through regular updates and checks.
    • Troubleshooting: Diagnose and resolve hardware, software, and network issues to minimize downtime and ensure smooth operations.
    • Network Management: Support LAN infrastructure, including switches, routers, and firewalls, ensuring reliable connectivity.
    • User Support: Provide technical support and training to end-users, addressing hardware, software, and networking needs.
    • Security Protocols: Implement and maintain protocols to
  • Best Buy
    Customer Service Advisor
    Best Buy
    Oct 2022 - Feb 2023 (5 months)
    • Welcome and engage with customers in a warm, friendly manner
    • Serve as a brand ambassador by bringing your passion for people and technology together to serve our customers
    • Recommend products and solutions that meet customers’ needs.
    • Assist customers with their purchases, returns and exchanges
    • Apply the appropriate knowledge and expertise through ongoing learning and development
    • Maintain merchandising and ensure your department is clean and well stocked
  • Emerson Technologies Inc
    Senior System Engineer
    Emerson Technologies Inc
    Aug 2022 - Jul 2024 (2 years)
    Architected and optimized IT systems and networks for scalability, security, and efficiency in hybrid and cloud-native environments.
    • Network Management: Configured and maintained networks, monitoring performance and resolving issues to enhance uptime and response times.
    • Automation: Automated administration tasks using PowerShell scripting, streamlining processes and freeing up resources for critical priorities.
    • Monitoring & Alerting: Implemented tracking for critical metrics like disk space, CPU, memory, and backups, enabling proactive performance management.
    • Security Management: Strengthened network security by deploying access controls, patch management, and system hardening techniques.
    • Endpoint Automati
  • PCS Residential
    System Administrator
    PCS Residential
    May 2022 - Aug 2022 (4 months)
    Optimized system monitoring, security, and network management to enhance organizational IT performance and compliance.
    • System Monitoring & Performance Management: Implemented enterprise-grade monitoring solutions to track critical performance metrics, including disk space, CPU usage, and memory, enabling proactive issue resolution and minimizing downtime.
    • Identity Management & Security: Integrated single sign-on (SSO) and multifactor authentication (MFA) systems, enhancing security while simplifying user access management across the organization.
    • Network Infrastructure Optimization: Designed and maintained a robust network infrastructure with VLAN segmentation, improving security, traffic management, and overall operati
  • Vanco
    End-User Computing Engineer
    Vanco
    Dec 2021 - May 2022 (6 months)
    Streamlined endpoint provisioning and identity management while improving end-user collaboration and data security.
    • Zero-Touch Deployment: Engineered macOS Zero-Touch Deployment and Windows AutoPilot solutions, streamlining device configuration processes and significantly improving deployment efficiency.
    • Automation & Endpoint Management: Automated endpoint management workflows using PowerShell, optimizing onboarding processes and reducing operational overhead.
    • Endpoint Administration: Managed over 400 endpoints using Microsoft Intune and Jamf, deploying security policies, conducting vulnerability assessments, and ensuring compliance with organizational standards.
    • Collaboration Enhancements: Designed and supported
  • UnitedHealth Group
    Technical Support Specialist
    UnitedHealth Group
    May 2021 - Nov 2021 (7 months)
    Provided technical support and systems management to ensure business continuity in a healthcare environment.
    • System Installation & Maintenance: Installed, configured, and maintained computer systems, applications, and network components to ensure optimal performance and reliability.
    • Technical Support: Provided Tier 1 and Tier 2 technical support, resolving the majority of issues on first contact and significantly reducing ticket escalation rates.
    • Performance Monitoring: Actively monitored network and system performance, addressing issues promptly to minimize downtime and ensure uninterrupted service continuity.
    • Documentation & Knowledge Sharing: Created detailed documentation for system updates and troubleshootin
  • UNTUCKit
    Keyholder
    UNTUCKit
    Mar 2021 - May 2022 (1 year 3 months)
    • Create financial reports and documentation for review by store management staff.
    • Streamline opening and closing procedures as integral member of store staff.
    • Prepare merchandise for distribution and placement across sales floor by building pallets and tagging products.
    • Engage with customers to build rapport and promote long-term loyalty for increased sales.
    • Increase sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • UNTUCKit
    Sales Associate
    UNTUCKit
    Mar 2019 - Mar 2021 (2 years 1 month)
    • Sold shirts, pants, and cross-sell products
    • Operating POS system (NewStore)
    • Assisted with inventory and merchandising
  • JCPENNEY
    Sales Associate
    JCPENNEY
    Jun 2017 - May 2018 (1 year)
    • Sold shirts, pants, and cross-sell products
    • Operating POS system (NRC Silver)
    • Assisted with inventory and merchandising
    • Ran Customer Service Desk Accomplishment / Honor: Top 5% of National Sales
  • Y
    Student Tech Intern
    York TSI
    Aug 2016 - May 2018 (1 year 10 months)
    Student Help Desk inside York Community High School
    • Assist students / teachers with computers problems
    • Create help desk tickets / answer phone calls
    • Repair all student computers inside district (7,000+)
    • Coordinated with other technicians about the computers
    • Created, designed, and managed York TSI website
    • Created & Implemented Single Sign-On (SSO) for Technicians and Students to access resources all in one dashboard with the appropriate roles and information
    • Created documentation for students, teachers, alumni, and parents to reference for Elmhurst Community Unit School District 205’s 1:1 Program Created an internal guidebook for all technicians on how to handle protocols with each customer in
  • Our Lady of Grace Catholic School (Edina, MN)
    Student Tech Support Specialist
    Our Lady of Grace Catholic School (Edina, MN)
    Mar 2013 - Jul 2014 (1 year 5 months)
    • Piloted 1:1 Laptop / iPad Program
    • Image Laptops / iPads (Student, Teacher, and Admin)
    • Assist in Re-Deployment of new 1:1 Laptop / iPad Program
    • Researched and present technology to the technology board Accomplishments:
    • Created School Mobile Application
Education verified_user 0% verified
  • York Comm High School
    High School Diploma
    York Comm High School
  • Dunwoody College of Technology
    Associate of Applied Science Computer Networking Systems
    Dunwoody College of Technology
  • C
    Computer Networking Systems / Information Security Operations
    Cyber Center of Excellence NCO Academy
  • Cisco Networking Academy
    CCNA CyberOps Associate
    Cisco Networking Academy
  • Cisco Networking Academy
    Cisco Certified Network Associate (CCNA)
    Cisco Networking Academy
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