Jessica Fitzpatrick

I help fintechs and startups scale smarter. With 20+ years in operations, lending, and customer insights, I’ve learned how to balance efficiency with customer experience—and how to build teams that can grow fast without losing focus.

At Upstart, I lead Home Lending Operations, driving efficiency, creating customer-first lending solutions, and making sure teams are aligned to deliver on our mission of expanding access to responsible credit. Before that, I led Marketing and Partnership strategies at Nationwide, helping accelerate growth and improve client experience.

I’m passionate about:
Scaling fintech operations and processes that actually stick
Building customer-centric, data-driven solutions
Empowering teams to do their best work in fast-paced, startup-style environments

I thrive where strategy meets execution—and love working with founders and teams to unlock the next stage of growth.