Gabriela Durán

Gabriela Durán

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Customer Success
San Salvador, San Salvador Department, El Salvador
Contact Gabriela regarding: 
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Full-time jobs

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Résumé

Jobs verified_user 0% verified
  • Abby Care
    Family Empowerment Associate
    Abby Care
    Jan 2025 - Current (1 year 9 months)
    As a family support associate; my role consists in empowering families raising children with developmental, behavioral, emotional or physical challenges by providing parents/caregivers with support, training and advocacy skills. The support provided will focus on increasing confidence, competence in parenting skills, helping parents gain the knowledge to effectively navigate services and systems, and ultimately empowering the caregiver(s) to develop a natural support network. Some additional tasks are: -Facilitate workshops and training sessions for parents and caregivers to enhance their parenting skills and knowledge of available resources. -Advocate for families in various settings, ensuring their voices are heard and their rights are pr
  • B
    Executive Virtual Assistant and Interpreter
    Booster Virtual Management
    Jun 2024 - May 2025 (1 year)
    Key responsibilities as Virtual Assistant -Manage administrative tasks and provide administrative support including data entry, email management, and preparing documents. -Assist with scheduling appointments, organizing calendars, and booking travel arrangements. -Answer and manage incoming calls and respond to inquiries and perform outbound calls when required. -Support social media management.  -Monitor social media platforms, schedule posts, and engage with followers. -Perform bookkeeping and tasks like invoices, receipts, and expenses. -Assist with market research.  -Conduct market research to support business projects and growth strategies. -Organize contact lists.  -Maintain accurate contact lists and databases for seamless communicat
  • Independent Contractor
    Customer Success Specialist
    Independent Contractor
    Jun 2024 - Dec 2024 (7 months)
    As an Onboarding Specialist, part of my tasks was to ensure compliance with legal requirements, assist with paperwork and offer practical support to customers. This role is crucial in creating a positive onboarding experience, fostering a sense of belonging and setting the foundation for long-term success within the company. Additional task included: -Ensure compliance with legal requirements and assist with paperwork and practical support. This includes tax planning and preparation for ecommerce and other online businesses. -Solve problems for clients by understanding and exceeding their expectations. -Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends. -Participate in
  • SeatGeek
    Quality Assurance Specialist
    SeatGeek
    Jun 2023 - Jun 2024 (1 year 1 month)
    As a Customer Experience Specialist, I'm responsible to ensure all the processes and guidelines established by the client are followed as part of the operations. Some tasks included: -Evaluation and auditing for the quality assurance and customer satisfaction of customers to provide support to the Operations. -Provide assistance in order to direct customers to the best resource within SeatGeek based on their needs. -Monitor calls, coaching and development programs for team members. Quality calibrations. -Perform data analysis to track customer satisfaction metrics (CSAT/DSAT) and implement strategies for continuous improvement in customer experience. Show less
  • O
    Operations Specialist
    Apr 2017 - Jul 2023 (6 years 4 months)
    Sales Account Executive ●Google Demand Management Sales and marketing evaluation for potential prospects to work with Google and interested in Google Products for their business. ●Provide assistance in order to direct customers to the best resource within Google based on their needs. ●Conduct market research and identify sales leads to drive customer acquisition and retention strategies. Management experience in English and Spanish. Some tasks included: -Sales and marketing evaluation for potential prospects to work with Google and interested in Google products for their business. -Customer Success Management and B2B; and experience with the sales/ marketing funnel: Discovery, proposal, commitment, and close deals. Provide assistance in ord
  • U
    Consular Affairs Assistant
    U.S. Embassy in San Salvador
    Apr 2015 - Apr 2016 (1 year 1 month)
    Consular affairs assistant at the Immigrant Visa Unit in the execution of operational and logistical tasks related with the process to obtain a permanent residence in the United States of America. Specialized advisory in immigration procedures. ●Preparation and validation of personal cases previous to the interview with the consular officer, through the review of personal and legal documentation required for the process. ●Translation of documents and interpretation for the Foreign Service Officers when needed in english-spanish. ●Assistance with clerical functions. Show less
Education verified_user 0% verified
  • Universidad de El Salvador
    Universidad de El Salvador — Bachelor's degree, International Relations and Affairs
    Universidad de El Salvador
    Jan 2010 - Dec 2014 (5 years)
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