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Pablo De La Riva

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Customer Due Diligence & Risk Analyst
Cádiz, Andalusia, Spain

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Jobs verified_user 0% verified
  • Finom
    Customer Due Diligence & Risk Analyst
    Finom
    Jun 2024 - Current (2 years 5 months)
    + Onboarding of new clients in line with Service Level Agreements + Effectively communicate with internal and external stakeholders on compliance-related questions + Assist in drafting, testing and reviewing system requirements for customer monitoring, as well as procedures and manuals within the compliance department + Initiate and assume responsibility for ad hoc project work within the department + Performing other duties as required for the operational efficiency of FINOM Show less
  • bet365
    Customer Due Diligence Specialist
    bet365
    Apr 2018 - Apr 2022 (4 years 1 month)
    + Conducting in depth research (collecting and evaluating data through OSINT manual searches) and gathering its outcome and inferences in internal FDD, AML, RG, Datanomic and Affiliate reports which may provide a precise analysis of customer record information in order to enable bet365 to succeed when meeting CDD/RG/AML/CTF international regulatory requirements + Monitoring customers' transactions and gambling patterns, performing RG checks and datanomic reviews (checking periodically -through Oracle- possible matches between customer accounts and PEP/SAN/SIP/RCA sensitive profiles), contacting subsequently customers over the phone -courtesy calls- and via mail to inform them about the outcome for these betting account reviews (taking actio
  • 888holdings
    Spanish Customer Operations Representative
    888holdings
    Jul 2017 - Nov 2017 (5 months)
    + Handling all customer related queries via all contact channels (phone, chat and email) + Maintaining high standard of quality and quantity of responses on all Customer Operation related topics and all aspects of the role – i.e. general account queries, game play, payment info and checks, cash out checks, Anti-Money laundering and Under-Age prevention checks with external agencies + Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, email and chat + Analysing and investigating accounts being brought to relevant Operation queues and reporting and taking relevant actions on such accounts as required + Carrying out daily documents checks (including Anti-Money launder
  • Catawiki
    Spanish Customer Support Representative
    Catawiki
    Apr 2016 - Nov 2016 (8 months)
    + Dealing with enquiries and complaints from customers about online auctions, available special items and/or online bidding procedures at Catawiki website in a timely and correctly manner, via email and phone always according to company's policies + Briefing and advising sellers regarding of their personal shipments (used packaging, related international consignment legislation, recommendable shipping companies) and full online track-and-tracing for buyers' parcels as well as full support with complaints to insurance when item is damaged at delivery + Escalating bidders' queries to Catawiki's auctioneers and managing international disputes between buyers and sellers, inspecting a high volume of purchases and related information in every cas
  • Wonga Technology Limited
    Spanish Customer Support Specialist
    Wonga Technology Limited
    Sep 2013 - May 2015 (1 year 9 months)
    + Handling inbound calls, chat service and web mail for customers, carrying management daily duties regarding live loans, explaining to clients when necessary about how the loan application system runs, helping them to sort out its most frequent issues and taking appropriate action as a result of information gathered + Undertaking outbound contact and web mail to customers to identify suitable payment plans, methods and schemes which ensure the maximum amount of available income is paid to SW, whilst assuring that payments are sustainable, and fare consistent it with a customer`s risk profile + Processing payments and arranging instalment plans in accordance with company policy and guidelines, to guarantee cash inflow is maximised + Receivi
  • arvato Customer Services
    Customer Service Phone Operator
    arvato Customer Services
    Aug 2006 - Nov 2011 (5 years 4 months)
    + Answering more than ninety calls per day from the largest gas company in Spain, attending to customers' needs i.e. requests for information about their contracts and invoicing, intervention demands in their installations or explanations about legal formalities in under the required three minutes + Advising customers on the way to pay debts with the gas company and their invoices in general, providing feasible payment options for all indebtedness cases + Processing information and arrangements in the database during calls according to the transaction performed with the client, as well as to the gas company’s operating procedures and Spanish legislation + Handling all the possible complaints related to customers contracts and their gas inst
Education verified_user 0% verified
  • Universidad de Cádiz
    Universidad de Cádiz — Bachelor's degree in History, Contemporary History
    Universidad de Cádiz
    Jan 1998 - Dec 2004 (7 years)
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