L
Luis Demetrio Ortiz Mancilla
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Panama
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Jobs
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- LSALES MANAGER ASSISTANTLA CASA DEL MEDICO – HORACIO ICAZA, S.A.Jan 2021 - Jun 2022 (1 year 6 months)Lead a team of seven (7) sales administration analysts in charge of handling public tenders, local and international product orders and support of CXC. Lead the Regulatory Affairs department in charge of the timely update of all documents that supports the government tenders in order to support the smooth generation of profits of the sales department accomplishing the compliance and local laws.. Lead a team of thirteen (13) sales representatives in charge of selling more than fifty (50) brands of medical equipments, devices and consumables such Siemens, Mindray, Stryker, Alcon, Zeiss among others. Lead a team of five (5) Coordinators of Cardiopulmonar, Endovascular, Diabetes, Medical Surgical, Laboratory and Renal business units with suppor
- NSALES MANAGERNIPRO MEDICAL CORPORATION ECUADORJul 2018 - Dec 2019 (1 year 6 months)
- ESALES MANAGERElectronica Medica S.AOct 2015 - Jul 2018 (2 years 10 months)
- NSALES MANAGERNo Limits DesignAug 2014 - Feb 2015 (7 months)
OPERATIONS MANAGERSitelJan 2014 - Jan 2023 (9 years 1 month)- SCOMMERCIAL MANAGERStaffing ConsultantsSep 2011 - Jul 2012 (11 months)
- CONTACT CENTER MANAGERBAC Credomatic NetworkFeb 2008 - Aug 2009 (1 year 7 months)
- DDISTRIBUTION CHANNELS MANAGERAug 2007 - Jan 2008 (6 months)
- CCustomer Service Manager AssistantJun 2007 - Jul 2007 (2 months)
- TTELEMARKETING MANAGERAug 2005 - May 2007 (1 year 10 months)
- Customer Care Manager;Dell PanamaApr 2004 - Aug 2005 (1 year 5 months)Lead a team of customer service agents and a Resolution Specialist (U.S. market) controlling KPI´s, motivation, coaching, escalations and training.
- TCustomer Service Manager (CSM)The Shell Company (W.I.) Ltd.May 1998 - Feb 2004 (5 years 10 months)Lead inbound Call Centre that handles the operation of Panama and Costa Rica including staff motivation, KPI `s performance control, coaching and service agreements compliance. Inventory control and coordination of product dispatches.
- GInventory and Logistics AuditorGRUPO TRIANGULO, S.A.Dec 1996 - May 1998 (1 year 6 months)
- PROCESS IMPROVEMENTBAC Credomatic NetworkTRAINING SERVICE WORKSHOP INCLUSIVE LEADER WORKSHOP SALES WORKSHOP. A PROFESSION TELEACCION. COACHING WORKSHOP.
- FOR MANAGERSDale Carnegie
- RRESPONSESWORKING DEVELOPMENT SKILLS SYSTEM PLAYING A ACHIEVEGLOBAL UNLIMETED STRATEGIES WORKING DEVELOPMENT SKILLS SYSTEM – WORKING SMARTLY ACHIEVEGLOBAL / STRATEGIES WORKING DEVELOPMENT SKILLS SYSTEM POSITIVE TO NEGATIVE SITUTATIONS – UNLIMITED STRATEGIES
Education
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- TSECOND CONGRESS OF INDUSTRIAL ENGINEERING AND INDUSTRIAL WEEK VI.TECHNOLOGICAL UNIVESITY OF PANAMAJan 1995 - Nov 2020 (25 years 11 months)
- TTHIRD LATIN AMERICAN CONGRESS OF INDUSTRIAL ENGINEERING STUDENTS.Technological University of PanamaDec 1994 - Current (30 years 7 months)
- PPost Degree in Strategic Management
- IIndustrial Engineer
- PGreen Belt Six Sigma WorkshopPXS
- UMaster in Business AdministrationULACIT
- FFOR
- TTECHNICAL PROFESSIONAL NEGOTIATION
- WWORKSHOP –LEADERSHIP TRAINING
- tPERFORMANCE AND COMPETITIVENESS.thenewboston
- SSKILLS SYSTEM
- WWORKSHOP TEAMWORK, COMMUNICATION AND COMPETITION
- SSKILLS SYSTEM
- TLUBRICATION AND PRODUCT KNOWLEDGE SEMINARThe Shell Company (W.I.) Ltd.
- WWORKSHOP PSYCHROMETRY PRINCIPLES AND CALCULATION OF THERMAL LOAD CALCULATION.
- WWORKSHOP STRESS, LIFE AND HEALTH.
- AA PILLAR FOR
- TCOMMERCIAL DIPLOMACY AND NEGOTIATIONTechnological University of Panama
- TNEGOTIATION SKILLSThe Shell Company (W.I.) Ltd.