Sana Abbas

Sana Abbas

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Customer Success Specialist @ Foodics | Customer Onboarding, Relationship Management
Dubai, United Arab Emirates
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Résumé

Jobs verified_user 0% verified
  • Foodics
    Senior Customer Success
    Foodics
    Jan 2024 - Current (2 years 10 months)
    I manage and optimize Foodics’ largest enterprise F&B and retail accounts across the UAE, focusing on turning POS, payments, and fintech integrations into operational and revenue impact. Impact delivered: Led onboarding and optimization of cloud POS across multi-branch restaurant and retail chains Drove complex payment integrations with Network International and MerchantPay, improving transaction flow and reliability Enabled third-party marketplace integrations, unlocking additional revenue channels for brands Increased adoption of POS, payments, and fintech features beyond initial implementation Acted as the escalation and resolution bridge between enterprise clients and product/payments teams Strengthened retention and identified expansio
  • Foodics
    Senior Enterprise Account Manager
    Foodics
    Dec 2021 - Current (4 years 11 months)
  • Foodics
    Customer Success Specialist
    Foodics
    Dec 2021 - Mar 2024 (2 years 4 months)
    Managed onboarding, adoption, and operational success for restaurant and retail clients transitioning to cloud POS and integrated payments.
  • A
    After sales
    Feb 2018 - Dec 2021 (3 years 11 months)
    Managed after-sales relationships and operational support for B2B clients across the UAE, ensuring service continuity, issue resolution, and long-term client retention. Developed early expertise in customer relationship management, problem solving, and cross-functional coordination that later translated into SaaS customer success leadership.
  • A
    After sales
    Feb 2018 - Aug 2021 (3 years 7 months)
Education verified_user 0% verified
  • UNIVERSITY OF LUCKNOW
    University of Lucknow — Master of Business Administration - MBA International Business
    UNIVERSITY OF LUCKNOW
    Jan 2015 - Dec 2017 (3 years)
  • B
    Babu Banarasi Das (BBD) University — Bachelor of Business Administration (BBA) Business/Commerce General
    Jan 2011 - Dec 2014 (4 years)
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