Heather Dearing

H

Head of Revenue Operations

Nov 2024 - Current (2 years)

I serve as the operational bridge between vision and execution at a fast-growing FinTech startup. My role goes far beyond traditional RevOps or CRM administration — I architect the systems, processes, and infrastructure that allow the business to scale without losing speed. As HubSpot Super Admin, I own the full RevOps ecosystem, including automation strategy, forecasting, reporting, lead routing, and operational governance. I’ve built the dashboards and data models that give leadership real-time visibility into CAC, ROI, pipeline health, and overall business performance. One of my biggest impacts has been helping transition the company out of the “founder-led” stage by turning tribal knowledge and fast-moving ideas into scalable operationa

Lead Data Analyst

JumpCrew

Jan 2023 - Dec 2023 (1 year)

Managed the CRM and sales technology ecosystem supporting 22 teams and more than 80 sales professionals across multiple programs and verticals. Led operational improvements across HubSpot, Outreach, Salesloft, and Monday.com, helping reduce manual administrative work by 30% while improving sales productivity and reporting visibility. Built scalable internal support and ticketing workflows that improved cross-functional execution and provided leadership with real-time operational insights. Partnered closely with leadership to analyze funnel performance, identify operational bottlenecks, refine ICP targeting strategies, and improve conversion outcomes t

Nonprofit Digital Strategist

Feathr

Sep 2021 - Jan 2023 (1 year 5 months)

Partnered with nonprofit organizations to develop scalable digital engagement and fundraising strategies using marketing technology and data-driven campaign planning. Led platform onboarding, strategic consulting, and adoption initiatives designed to improve operational efficiency, campaign performance, and donor engagement outcomes. Acted as a trusted advisor to clients by translating technical marketing capabilities into measurable business impact and long-term growth strategies.

Business Development Executive | Business Development Team Lead

JumpCrew

Sep 2021 - Oct 2022 (1 year 2 months)

helped me get this job

Sales Operations Consultant

freelance

Feb 2021 - Oct 2024 (3 years 9 months)

Partnered with startups and growth-stage organizations to build scalable RevOps infrastructure, optimize CRM ecosystems, and improve operational visibility across Sales, Marketing, and Customer Success. Designed and implemented end-to-end CRM architectures, automation frameworks, reporting systems, onboarding processes, and sales enablement programs tailored to each organization’s GTM strategy. Worked with organizations including Shutterfly, American Cancer Society, and Sonos Pro to streamline workflows, improve reporting accuracy, and create scalable operational foundations.

Strategic Account Manager

Lifetouch National School Studios

Oct 2018 - Feb 2021 (2 years 5 months)

Managed a portfolio of 152 accounts representing approximately $20M in annual recurring revenue while maintaining a 96% retention rate. Partnered cross-functionally to improve operational workflows, customer experience, and account growth strategies, contributing to consistent year-over-year portfolio expansion. Built outreach and lead generation workflows that improved response rates by more than 40% and supported scalable engagement processes across teams.

B

Business Development Representative

Sep 2017 - Oct 2018 (1 year 2 months)

Supported more than 40 Account Executives across 12 territories by improving lead generation workflows, prospecting processes, and engagement strategies. Built scalable outreach templates and prospecting frameworks that increased response rates by more than 40% and drove team-wide adoption of more efficient sales workflows. Partnered with marketing and sales leadership to improve campaign tracking, refine prospecting sequences, and support data-driven pipeline development initiatives.

Communications Intern

Lifetouch National School Studios

Jun 2017 - Aug 2017 (3 months)

Supported internal and external communications initiatives by developing content, improving information flow across teams, and assisting with cross-functional communication projects. Contributed to process improvements that strengthened brand consistency and streamlined organizational messaging.

M

Marketing And Public Relations Intern

Feb 2017 - Current (9 years 9 months)

Supported marketing and public relations initiatives through content development, campaign coordination, and event support activities. Assisted with brand visibility efforts and community outreach initiatives designed to improve public engagement.

K

Server | Trainer | Bartender

Kelly's Depot Bar and Grill

Jun 2013 - Sep 2018 (5 years 4 months)

Developed strong operational, multitasking, and customer experience skills within a fast-paced, high-volume service environment. Supported onboarding and training initiatives for new team members while helping maintain efficient daily operations and high service standards.

R

Junior Olympic Volleyball Coach

Rosemount Area Athletic Association

Jul 2009 - May 2012 (2 years 11 months)

Led and coached competitive youth volleyball teams, focusing on player development, team coordination, and performance improvement in a structured athletic environment. Built foundational leadership, mentorship, and communication skills by fostering accountability, discipline, and growth among student-athletes throughout competitive seasons.

Server | Trainer | Lead Bartender

Red Lobster

May 2009 - Nov 2016 (7 years 7 months)

Developed foundational leadership, operational management, customer experience, and team training skills in a fast-paced, high-volume environment. Led onboarding and training initiatives, managed operational workflows, and supported inventory/process coordination while balancing full-time education.

About

Detail

Timeline

Résumé

Heather Dearing

About

Detail

Behavioral traits