Kerry Williams

Test Manager

Barclays UK

Mar 2023 - Current (3 years 6 months)

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Test Manager

Barclays UK - Global Salesforce Practice - Platform Engineering

Apr 2022 - Mar 2023 (1 year)

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Test Lead

Barclays UK - Global Salesforce Practice Engineering

Apr 2021 - Mar 2022 (1 year)

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Test Analyst

Barclays UK - Business Banking

Jan 2021 - Mar 2021 (3 months)

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Test Analyst

Barclays Ventures

Oct 2019 - Dec 2020 (1 year 3 months)

Software Tester

bd2

Sep 2016 - Oct 2019 (3 years 2 months)

The post with bd2 (Bentley Designs Ltd) involves the testing of existing and newly developed client sites based on either a NOP (e-commerce) or Umbraco CMS. Many sites involve the testing of system integration points; file transfer imports or API’s. The company utilises an agile based development process and testing is integrated into this. I am currently implementing an automated testing solution; Test Studio, for several of our new client projects. This solution was chosen for its user friendly interface for running automated tests already created. This is to enable non-testers in the company to cover certain testing functions in my absence as I am currently the sole tester at bd2. The systems at bd2 are all Microsoft based and developmen

Test Analyst

Slater and Gordon Lawyers (UK)

Mar 2016 - Sep 2016 (7 months)

Software Tester

Arrow XL

Feb 2016 - Mar 2016 (2 months)

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Test Analyst

Apr 2014 - Jan 2016 (1 year 10 months)

MPP Global delivers the only fully integrated cloud Identity Management, CRM and eCommerce platform, eSuite, designed for the media and entertainment industry. From metering and profiling to promotions, payments, subscriptions and analytics, eSuite powers organisations to extract maximum value from their content and embrace monetisation opportunities prevalent in today's digital landscape. Founded in 2000, with offices throughout Europe, USA, South America and Australia, MPP Global has an impressive track record of helping companies create successful business models. Clients include Sky, The Times, L'Équipe, The Daily Mail, el Mundo, el Tiempo, Local Media Group, The Irish Times, TP Vision and Universal Music Group. For more informat

Test Analyst

Vaultex UK Ltd

Feb 2014 - Apr 2014 (3 months)

Test Analyst

Trader Media Group

Mar 2012 - Feb 2014 (2 years)

The post with AutoTrader involved the testing of their Operational Data Store (ODS) system. This testing was carried out using Agile methodologies (both Kanban and Scrum) in a team that was primarily using test driven development. ODS had several applications within it that consisted of Restful web services, a message queuing application and data storage in a Vertica database. Another part of my role with AutoTrader involved the testing of a web application used by 10,000+ Dealers. This testing was a mix of automated (using Selenium Webdriver) and manual testing.

Application Support Analyst

Odeon & UCI Cinemas

Jan 2012 - Mar 2012 (3 months)

The post with Odeon involved the administration and support of their ticket and loyalty system(s). The ticket system was used throughout all Odeon’s sites and had a considerable user base. I was mainly responsible for supporting the loyalty section of the system, ensuring Odeon’s loyalty scheme (OPC) ran smoothly and any issues were identified and dealt with before they became customer affecting.

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CRM Administrator

Daisy Group

Sep 2010 - May 2011 (9 months)

The post with Spiritel (and then Daisy when they bought Spiritel) involved administration of and support of the users of their CRM application; SuperOffice. SuperOffice was used by Spiritel for end to end customer management; lead generation, prospect management, quotes, sales orders, purchase orders, invoicing and customer service management. I was responsible for managing the relationship with their SuperOffice supplier; Redcastle, to ensure bugs were fixed in a timely manner and change requests actioned correctly. I was also responsible for administering the system (change management and licensing) and supporting the users in their day to day use of the system.

Support Analyst

Civica

Apr 2010 - Sep 2010 (6 months)

The post with Civica involved 3rd Line support of their bespoke Paris software. This software is used by several NHS trusts in the UK and health authorities in Canada. This comprised taking and resolving calls by telephone and email; keeping logs of all calls and maintaining them. Before leaving I was being trained as the new Quality Officer to ensure retention of Civica’s ISO 9001 standard and I was starting to become involved with the IGSoC information governance and security accreditation Civica were attempting to attain.

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Technical Tester

TalkTalk Technology

Dec 2009 - Apr 2010 (5 months)

The post with TalkTalk Technology involved system integration testing, sanity testing, functional and non-functional testing. This testing was performed on a variety of different systems, including a telecommunications provisioning system and various web applications. In more detail it involved producing test plans, detailing the testing to be carried out for a particular project and producing test packs containing the individual test cases for a project. It also involved carrying out the actual testing; both manually and using an automated system, documenting the results of the testing, including any bugs/issues found, retesting and producing comprehensive test exit reports for the consumption of business stakeholders and interested partie

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Application Support Administrator

TalkTalk Technology

Sep 2007 - Dec 2009 (2 years 4 months)

The post with TalkTalk Technology involved administration of their CRM application; NetSuite, and their Fault/Change Management System; Evolution, assisting in the implementation of the IS strategy, support of the businesses current and future IS systems and their development and ensuring customer satisfaction. In more detail it involved administering NetSuite following QA procedures, developing, testing and documenting NetSuite administration procedures, operational support of NetSuite including support call resolution, problem recording, performance monitoring and 3rd party management, the ongoing administration of NetSuite (i.e. user accounts, customer records, items lists, transactions, user training etc) and involvement in business pro

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Service Desk Analyst

MCL Software Ltd

Sep 2004 - Aug 2007 (3 years)

MCL Software (now called Experian Decision Analytics) was a leading Fraud Prevention software company. The post involved first and second line support for all the company’s clients. This comprised taking and resolving calls by telephone and email; keeping logs of all calls and maintaining them and Service Desk administration tasks. These tasks varied but included producing support and management documentation, SLA production and implementation, report writing, media management and software license quotes and management.

IT Support Technician

Parsons Brinckerhoff

Nov 2003 - Aug 2004 (10 months)

Parsons Brinkerhoff was a leading global engineering consultancy. The post involved first line support for all the company’s UK employees. This comprised answering the telephone in a polite and professional manner, resolving caller’s problems and logging these problems. The post also involved the software builds for all new company computers in the UK. This area of the post was largely unsupervised and therefore had a greater degree of responsibility.

IT Support Technician

Absolute Computer Solutions

Aug 2001 - Aug 2002 (1 year 1 month)

Absolute was a Customer Relationship Management supply and implementation house. It employed eighteen people and was a medium sized company. The post involved first line support and helpdesk activities. I was also responsible for resolving internal IT issues for the company’s staff. The post also required IT user manuals and procedures to be produced for training purposes.

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IT Helpdesk Worker

SAB Wabco

Jun 2000 - Aug 2000 (3 months)

SAB Wabco: part of the Cardo BSI Rail group, was an engineering company, specialising in brake systems for trains. The post involved working from a small office on site as first line support, calls were taken from co-workers who had computer related problems, recording them in a log and solving them as part of a team.

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