I’m a workaholic (in a good way), a strong team player, and detail-oriented when it comes to delivering an outstanding customer experience.
I bring over 9 years of experience in the Telemarketing and BPO industry, having worked in roles such as Customer Service Representative (CSR), Client Success, Retention, QA, Case Management, Sales, and Business Development. My approach has always been the same: understand people, solve real problems, and drive sustainable results.
Throughout my career, I’ve supported clients in complex, high-stress situations by combining empathy, clear communication, and strategic thinking to achieve retention, satisfaction, and long-term growth. I’m especially comfortable in fast-paced environments, SaaS, and operations driven by metrics and performance.
🕘 By day: Business Developer, Employee and a Good Friend.
🏍 By night: Motorcyclist, Trader or Student.
🏖 On weekends: Beach hunter.
🎤 Bonus track: I love making people laugh… beginner stand-up comedian with very questionable jokes 😁
-I’m naturally curious and always eager to learn new things, both professionally and personally.
🌎 Languages:
Spanish & English (bilingual)
📌 My work philosophy:
“Be authentic and real, no matter who you’re speaking with—but always remain respectful.”
If you’re interested in talking about: QA, SaaS, Upselling, Sales, Retention, Customer Service, CSR, Case Management, Marketing, Lead Generation, Beaches, or Motorcycles, feel free to reach out and let’s start the conversation 🦾😎
