Dora Bralo

J

Content Creator

Just My Two Cents

Feb 2026 - Current (9 months)

Currently creating content through my Youtube channel. You can buy me a coffee as well: https://buymeacoffee.com/justmytwocents?new=1

Business Development Representative

SpotHopper

Nov 2025 - Feb 2026 (4 months)

SDR Residency

SV Academy

Aug 2025 - Current (1 year 3 months)

Business Support Agent

Trustpilot

May 2023 - Jan 2025 (1 year 9 months)

-Provide customer support by email, chat and call-backs to assist in the implementation and troubleshooting of our product -Monitor incoming requests and access in systems to ensure that any open tasks are acknowledged and responded to -Build and maintain “best practices” and self-service guides enabling customers to solve future issues -Work closely with New Business, Customer Success and Product team to ensure the best service for customers -Work quickly and efficiently to ensure all customers receive support in a timely manner -Be comfortable with both B2B and B2C support and familiar with tools such as Zendesk, Salesforce, Slack, Jira and eCommerce solutions. -Communicate with internal departments such as Customer Success, New Business

Customer Success Specialist

GROUNDFLOOR Finance

Feb 2022 - Dec 2022 (11 months)

-Led customer success activities for investors, collaborating with Finance, Engineering, and Asset Management teams to answer questions and provide individualized support; additionally, initiated outbound welcome calls to new investors. -Sustained a positive customer experience with a superb customer satisfaction score (CSAT) and a five-minute average response time, applying communication capabilities to swiftly build relationships, generate rapport, and maintain warmth and professionalism. -Supported the Fraud Specialist by employing critical thinking proficiencies to investigate potential fraudulent users and convey recommendations regarding next steps. Show less

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Retail Specialist

Nov 2021 - Dec 2021 (2 months)

-Greeted and received customers in a kind and enthusiastic manner -Managed POS and inventory accounting -Displayed product effectively -Drove sales through engagement of customers, suggestive selling and sharing product benefits -Highest sales day was 30 puzzles sold, with an average of 17 sold per 8/9 hour shift

Information Clerk/Spanish Interpreter

Board of Elections - City of New York

Nov 2021

Information Clerk responsibilities -Greeted and welcomed voters as they entered the polling site -Directed voters to correct ED/AD table or polling site by verifying addresses and looking up information -Served as relief/back up Accessibility Clerk at my site -Assisted in closing activities Spanish Interpreter -Assisted Spanish speaking voters by translating information and the ballot -Maintained the Interpreter Journal

F

Founder

Jul 2021 - Current (5 years 4 months)

I created my very first digital product on Etsy. You can buy it here: https://www.etsy.com/listing/1050057855

J

Canvasser

Jeffrey Omura for NYC City Council

Jun 2021

C

Content Strategy Intern

Apr 2021 - Jun 2021 (3 months)

- I assisted in writing 3-5 blog posts per month on topics specific to dog nutrition, behavior, training, socialization and more -Learned and conducted SEO analysis to input the right keywords into written content

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Vaccinator Support

Vaccinate NY

Apr 2021

-Greeted the public as they enter the site (Javits Center) -Assisted with data entry/verifying registration and information for roughly 5,000-7,000 recipients during each shift -Worked with a vaccinator by completing the recipient’s record in the system and confirming they have received their vaccination(s) -Provided outstanding customer service to recipients and working well with the POD team -Helped them navigate where to go throughout their visit

Call Center Agent

STREET LEVEL STRATEGY, LLC

Jan 2021 - Feb 2021 (2 months)

-Reached out to individuals to increase civic engagement by having personal and engaging conversations with individuals about the Mayoral Election in NYC -Encouraged people to participate in upcoming municipal elections and understand the importance of their participation -Tasked with follow up calls and confirming the status of their decision -Used calling software to engage with individuals and track their success, taking detailed notes for the next caller

Remote Voter Registration Administrative Assistant

360 Campaign Consulting

Nov 2020 - Dec 2020 (2 months)

-Called eligible voters in Georgia in regards to the Georgia Senate run off race and walked them through the voting process during the two weeks on the project -Sent around 5,000 text messages to eligible Georgia voters and provided information on voting resources -Coded the results of voter contact calls

Seasonal Educator

Lululemon

Nov 2020 - Dec 2020 (2 months)

-Created relationships with every guest to create excitement and fun about the culture, product and community, and went above and beyond to exceed their expectations -Was knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required by the Store Manager; educated on guest-facing initiatives on the retail floor -Received and processed stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas -Was responsible for inventory management including receiving, processing, restocking + destocking, and visual merchandising -Ensured items from fit rooms are cleaned, organized and returned to appropriate a

Voter Mobilization Call Center Agent (Remote)

360 Campaign Consulting

Oct 2020 - Nov 2020 (2 months)

-Called eligible voters in Minnesota, Michigan and North Carolina and walked them through the voting process -Sent around 5,000 text messages to eligible Nevada voters and provided information on voting resources -Follow up conversations with voters who have committed to casting their ballots -Detailed note-taking on the results of voter contact calls

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Unemployment Support Business Analyst (Remote)

Sep 2020 - Mar 2021 (7 months)

-Provided customer support to unemployment claimants, troubleshooting issues, logging information, and referencing the Department of Labor (DoL) database to tailor bespoke solutions for each client.

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Mail Clerk

William Vitacco Associates, LTD

Feb 2019 - Mar 2020 (1 year 2 months)

-Applied time management to prioritize tasks in a fast-paced environment, including performing data entry in Excel to log packages, delivering mail across departments and couriering documents to the Department of Buildings, Landmark Preservation Committee, and NYCHA as needed.

B

Work Study Assistant

Bellyqueen

Oct 2018 - Oct 2020 (2 years 1 month)

- Cleaning the room and setting up merchandise before class -Providing number one care to students by helping them meet their needs - Checking in students, answering client questions and completing cash and card transactions using the Mind Body Business App/Website -Encouraging newcomers to buy class passes and building relationships with Bellyqueen students -Participating in bellydance classes I assist with

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Holiday Market Staff

Union Square Holiday Market

Oct 2018 - Dec 2018 (3 months)

-Set up the booth, counted the till during the opening shifts -Answered customers' questions about the products

Visitor Services Assistant

International center of Photography

Sep 2018 - Feb 2019 (6 months)

-Greeted School, and Special Events visitors – welcomed and acknowledged visitors, checked IDs, ensured all employees and visitors signed in and out, announced and directed special guests. -Ensured safety of people and property by following appropriate security procedures; report unsafe or inappropriate situations, following-up as needed. -Answered main ICP phone lined and transferred calls. Provided information; responded to inquiries in pleasant and informed manner. When necessary take messages and deliver them to appropriate party. -Kept current on all ICP activities. -Checked the security and cleanliness of public areas. Reported anything out of place to supervisor or appropriate department. -Stocked informational material throughout th

I

ESL Teacher

International Study and Vacation

Jun 2018 - Aug 2018 (3 months)

- Ensured ISV USA policies and procedures are followed at all times. - Deliver communicative, student-centered lessons to Italian teenage students studying on the Manhattan College campus in the Bronx - Used ISV USA resources to help prepare students for excursions and cultural visits. - Helped with placement and grouping of students. - Prepared for each class and know individual learner profiles. - Prepared Weekly Learner Reports. - Reported to the Teaching Manager and cooperated with the Centre Director and ISV USA head office staff. - Met the administrative requirements of the course including keeping a class register for each lesson with records of student attendance, maintained records of work, and reports. - Reported student absences

I

Assistant Teacher Manager

International Study and Vacation

Jun 2018 - Aug 2018 (3 months)

-Prioritised the safety and welfare of students at all times -Represented ISV USA positively in all conversations with clients, staff and the host centre -Established and maintained open communications among staff, with students and clients and with Head Office -Was proactive in providing support and guidance to teachers -Ensured teaching staff follow the ISV USA syllabus and teach communicative lessons -Was proactive in cover teacher recruitment and keep the cover list updated daily (New York and New Jersey Centres) -Organised and supervised the testing, induction and placement of students -Assigned teachers to groups according to their strengths and experience. -Served as a substitute teacher as needed -Dealt with day-to-day issues as and

W

English Conversation Partner

Woori Tutor

May 2018 - Aug 2018 (4 months)

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Intern

Dec 2017 - Aug 2018 (9 months)

- Assisted with the general operations of the club by working the box office, selling club membership and encouraging patrons to sign up for open mic nights, etc along with staff and interns -Met and networked with veteran poets through events hosted by the club -Gained experience in venue management at a place that promotes the exploration, improvement, and advancement of the arts - Collaborated with the Intern Coordinator on programming efforts by offering feedback and thoughts on event lineups -Warmly welcomed patrons upon arrival and answering questions they may have during events -Acted as a manager during a high profile event that club held - Performed original poetry pieces when possible -Took photos for the Club's Instagram and coll

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Assistant Group Teacher

Vanderbilt YMCA (TAGS/AEC117)

Nov 2017 - May 2018 (7 months)

-Ensured the health, safety and well-being of first graders in the after school program (located in East Harlem), by providing appropriate supervision at all times along with another counselor -Planned and implemented meaningful activities, lesson plans, and special events that are age-appropriate, exciting, challenging, and values based in the areas of arts, STEM, character development, creative expression, community service, physical fitness, and/or nutrition. -Prepared the learning environment, lessons and necessary supplies for program activities. -Supported the coordination and presentation of a culminating performance at the end of the program cycle, if applicable. -Provided support to Activity Specialists with activity implementation

Teacher

Maple Bear Global Schools Ltd.

Jul 2017 - Aug 2017 (2 months)

-Created weekly lessons and keeps records on students for two classes made up of 10 students each -Prepared of student progress reports and evaluations -Communicated with parents in keeping with school policy -Corrected and graded of student work including tests, morning work, journal entries, etc -Supervised students while they are in school and during their arrival and departure -Collaboration with Korean teaching assistants for programming, supervision and communication

G

Global Pro Institute Ambassador

Sep 2016 - Aug 2017 (1 year)

- Recruiting participants for Inside Study Abroad's six week, career development course focused on international education through online interactions/social media - Advising and answering questions to potential participants interested in GPI -Improving online marketing and recruiting strategies in order to be successful - Sharing personal experiences about the program with potential GPI members

Summer Graduate Housing Intern

Rice University

Jun 2016 - Jul 2016 (2 months)

-Assisted with Graduate Housing summer operations at Rice Graduate Apartments -Engaged in weekly networking and career exploration with professional members of the Rice community relating both to international education and residential life - Responded to inquiries from current and incoming residents through email, by telephone and in person -Maintained the group/guest database using housing software on a daily basis - Walked the assigned graduate housing building(s) and assessing the condition of rooms and public areas before and after guests have used them. -Assisted in development of publications and dissemination of information to summer occupants -Distributed needed items such as mail, parking tag, keys etc. to summer guests -Organized

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Vice Chair

North Dakotans for Diversity and Compassion

Sep 2015 - Jul 2016 (11 months)

- Coordinated, implemented and evaluating intercultural and diversity programs for the community at large -Developed and enforced policies and regulations to make sure the board is meeting its goals and objectives -Worked with people from different cultural and education backgrounds and levels in order to promote the nonprofit -Ensured that the nonprofit is compliant with state and federal rules and regulations -Communicated and coordinated with volunteers for events when necessary -Wrote and edited original content for the newsletter and website for the nonprofit Show less

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Intern

UND Center for Human Rights and Genocide Studies

Sep 2015 - May 2016 (9 months)

- Helped with website management/social media -Created and distributed promotional materials for events -Coordinated with visiting scholars -Assisted with event planning -Worked with archival data

U

Volunteer

UND Office of International Programs

Sep 2015 - May 2016 (9 months)

-Worked closely with current and incoming international students as an advocate/liaison -Gained working knowledge pertaining to F-1 and M-1 nonimmigrant statuses as well as general rules and regulations for international student advising -Observed and assisted the current staff with events that directly promote cross cultural awareness and international education such as Cultural Nights, International Student Orientations, OPT Workshops, M-1 Student Orientation and International Education Week -Disseminated and communicated pertinent information to international students -Lead and supervised other volunteers during events and assigned them tasks when necessary -Supported the current team with daily tasks at the office Show less

Resident Assistant

University of North Dakota

Aug 2014 - May 2015 (10 months)

-Served as a resource for 32 residents on the wing -Advised students with personal and academic issues and connected them to the appropriate resources on campus -Maintained student files both in paper and online -Participated in rotating on call shifts, focusing on crisis management in the residence halls -Documented policy violations and maintenance issues effectively -Co-advised Hall Government of which promoted student development through programming and advocacy -Facilitated programs with other groups on campus, including other Residence Life areas, Health and Wellness, and other offices on campus -Worked on a team and held staff and students accountable for their actions Show less

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Summer Camp Counselor

Grier School

Jun 2014 - Aug 2014 (3 months)

-Assisted with the direction, organization and supervision of campers in their unit -Participated in the creation and implementation of programs -Served as a role model to campers and staff -Assisted riding instructors with riding lessons and helped campers around the barn -Planned, lead and participated enthusiastically in all camp activities -Trained in first aid and lifeguarding.

Production Assistant

University of North Dakota

Nov 2013

-Assisted director Ellen Snortland in the filming of her documentary "Beauty Bites Beast" -Made sure waivers were signed by participants and those being interviewed for the movie -Maintained files and photos throughout the days of filming -Learned about the process of independent documentary filmmaking

Line Server

University of North Dakota

Sep 2013 - May 2014 (9 months)

-Served customers food -Assisted the kitchen by prepping food -Cleaned dining areas -Worked in the grill

U

Television News Reporter and Camera Operator

UND Television Center

Jan 2013 - May 2014 (1 year 5 months)

-Suggested stories at team meetings -Scheduled and interviewed individuals for stories -Wrote the script with assistance from the UND Television Center staff -Worked with the production team during the weekly live show

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Dora Bralo

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Behavioral traits