Filomena Orban

Filomena Orban

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Customer support , Risk analyst
Madrid, Community of Madrid, Spain

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Timeline


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Résumé


Jobs verified_user 0% verified
  • Softtek
    Procurement Specialist
    Softtek
    Jan 2025 - Current (1 year 10 months)
    Managing direct and indirect invoice resolution,handling R-blocks, ensuring timely processing while maintaining compliance with AP procedures. Acting as primary point of contact for senior direct and indirect buyers, providing guidance on invoice discrepancies, and order closure issues. Im coordinating with the AP Team to resolve denied invoices,payment exceptions, credit disputes, including managing urgent client escalation communications. Supporting the Procure to pay process, including purchase order approvals, indirect and direct procurement follow-ups. Handling credit and collection communications from the clients, and resolving issues under pressure.
  • Exoticca
    Customer Success Agent
    Exoticca
    Nov 2023 - Jun 2024 (8 months)
    Provided destination and trip information, helped with visas and country – specific requirements, did upsellings, provided information about land and flight services to the North American and Canadian Market
  • Ricoh España
    Administrative Assistant
    Ricoh España
    Jan 2023 - Oct 2023 (10 months)
    Administrator for a Project called “Price Increase”: in this Project we were developing the process of the price increase for the clients of the Company and launching it on a monthly basis.
  • T
    Customer Service Specialist
    Teleperformance Hellas
    Jan 2022 - Dec 2022 (1 year)
    Google support agent. Solving technical issues and general questions of the clients via email and phone.
  • I
    Immigrantion clerk
    Sep 2021 - Dec 2021 (4 months)
    Helping the clients of the comapany to get their EU registration card, address card and assisting with bank account opening.
  • J
    Junior Accountant
    Oct 2020 - Nov 2021 (1 year 2 months)
    Accounting and tax advisory services with the use of a software.
Education verified_user 0% verified
  • Budapest University of Economics and Business
    bachelor, Bachelor's degree, Business Administration and Management, General
    Budapest University of Economics and Business
    Jan 2018 - Jan 2022 (4 years 1 month)
  • Budapest University of Economics and Business
    bachelor, Bachelor's degree, Information Technology
    Budapest University of Economics and Business
    Jan 2015 - Jan 2017 (2 years 1 month)
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