J

Julia Orlova

About

Detail

Recruiter | Sourcing | English-speaking candidates
Ukraine

Timeline

work
Job
school
Education
folder
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Résumé

Jobs verified_user 0% verified
  • NDA
    Talent & People Operations Manager
    NDA
    Jan 2021 - Current (5 years 9 months)
    - Led full-cycle onboarding for new team members — designed processes, documentation, and
    first-week integration
    - Evaluated team performance via structured QA frameworks; tracked KPIs and provided
    actionable feedback
    - Developed job guides, workflow instructions, and internal knowledge bases used across
    operations teams
    - Coordinated with team leads to align hiring needs with operational capacity and growth
    objectives
    - Managed client relationships and SEO campaign delivery, honing skills in needs assessment
    across stakeholders
  • NDA
    Account Manager/Teamlead
    NDA
    Jan 2021 - Current (5 years 9 months)
  • SupportYourApp
    Customer Success Specialist
    SupportYourApp
    Mar 2020 - Feb 2021 (1 year)
    - Handled complex escalations demonstrating empathy, resolution-focus, and strong written
    communication
  • SupportYourApp
    Customer Support Consultant
    SupportYourApp
    Mar 2020 - Dec 2020 (10 months)
  • Rixos Hotels
    Guest Relations Manager
    Rixos Hotels
    Oct 2018 - Sep 2019 (1 year)
    - Managed VIP guest experience end-to-end — high-touch human interaction, cultural
    sensitivity, real-time problem solving
    - Resolved service failures diplomatically with measurable satisfaction outcomes
  • Rixos Hotels
    Guest Relations Specialist
    Rixos Hotels
    Oct 2018 - Sep 2019 (1 year)
  • H
    Meetings Front Office Agent
    Hilton Frankfurt Airport
    Sep 2015 - Aug 2016 (1 year)
  • H
    Conference Coordinator
    Hilton Frankfurt Airport
    Sep 2015 - Aug 2016 (1 year)
    - Coordinated operations and event logistics in a high-volume international hotel environment
    - Managed internal reporting and operational documentation — developed precision and
    process detail skills
  • local global GmbH
    Assistant Sales & Marketing Manager Trainee
    local global GmbH
    Jan 2015 - Apr 2015 (4 months)
    - Supported coordination of international B2B trade fairs (CeBIT, Hannover) across European
    markets
  • The Adecco Group
    Google Maps Customer Consultant ( 6 months Project)
    The Adecco Group
    Aug 2014 - Jan 2015 (6 months)
    - Maintained data quality standards through structured review; handled multilingual customer
    escalations within SLA
Education verified_user 0% verified
  • Hochschule Heilbronn Hochschule für Technik und Wirtschaft
    Master of Arts (M.A, International Tourism Management
    Hochschule Heilbronn Hochschule für Technik und Wirtschaft
    Jan 2013 - Jan 2015 (2 years 1 month)
  • D
    German language courses, B2.1
    DID School
    Jan 2012
    Berlin, Germany
  • K
    Bachelor's degree, Philology, English Translating
    Kyiv National University of Economics Trade
    Jan 2009 - Jan 2012 (3 years 1 month)
  • K
    Bachelor's degree, Hospitality&Restaurant Business
    Kyiv National University of Economics Trade
    Jan 2008 - Jan 2012 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
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