Dak Gonzalez

I am a technology leader transforming ideas into products to help companies cost-effectively scale and grow revenues, profits, and customers. Leverage strong business and operations acumen to create the MVP and evolve into mature products governed by multiple teams. Adept in explaining technology and how to think algorithmically to all level of stakeholders. Strategically adjust budget and priorities to maximize value and elevate business to next level. Selected Career Contributions: - Built 50-member cross-functional development team from ground up, scaling quickly to support aggressive growth. Sourced top talent, wrote job descriptions, shaped organizational infrastructure, and trained on source code. - Architected Supply Chain as a Service offering that will transform SwagUp by optimizing warehousing from design to fulfillment. - Automated operations to underpin Account Manager’s ability to process more leads per month. Optimized systems and set up data-driven reporting tools that improved collections, pricing, and turnaround time. - Pioneered real-time quoting platform and championed technology evolution in response to client requests for faster turnaround designing API to automate process. - Propelled revenue for Simple Insurance Leads 10X within 1 year. Cut costs for lead generation from $400 per lead down to $89 with agents closing 10 deals per day instead of 2 with faster quote lifecycle. - Designed and deployed an internal phone system that supported 750 users making 1M outbound calls. Underpinned expansion for 3 new call centers with partial off-shore operations and became first distributor for Underwriter handling entire state of FL. Expertise: Strategic Planning * Customer Service * User Experience Improvement * Cloud & Virtualization * Talent Development * Best Practice Models * Process Optimization * Coaching/Mentoring * Training * Executive Presentations * Communication * Budget Management * Bilingual: English/Spanish