Kaela Buchanan

❖ Highly developed organization, reliability and detail-oriented skills used in tracking, summarizing, and compiling statistical and qualitative summaries. ❖ Over 5 years of experience working in a client facing environment; successfully addressing and resolving a wide range of issues and complaints. ❖ Highly proficient on office application systems such as Microsoft Office, Google Suites, & virtual meeting platforms. ❖ Experienced in effectively working independently and as part of a team in a fast-paced environment and complete multiple tasks assigned under tight deadlines and minimal supervision. ❖ Proven ability to respond proactively and positively when dealing with time sensitive projects to achieve satisfactory results. ❖ Working knowledge of community agencies and resources. ❖ Experienced in preparing and processing documents, statistical summaries & reports. ❖ Excellent communication and interpersonal skills with the ability to establish and maintain relationships with partners, coworkers and others. ❖ Excellent ability to analyze situations, make appropriate decisions concerning clients' needs and provide appropriate services to reach their identified goals. ❖ Proficiency in creating workflow plans and delegating tasks to team members. ❖ Proficient knowledge and experience maintaining meticulous and comprehensive case management files with exceptional attention to detail. ❖ Experienced in case planning & coordination including performing assessments/reassessments, determining eligibility, monitoring and coordinating. ❖ Skilled in implementing effective administrative work procedures and maintaining an organized office in a fast-paced and complex environment. ❖ Proficient knowledge of standard office policies/procedure and ability to maintain and manage both hard copy and electronic filing systems. ❖ Valid G-level ability to drive to various locations in a timely manner.