Rachel Schneiders

Head of Operations

Float Health

Dec 2024 - Current (1 year 9 months)

Vice President, Care Delivery

Help at Home

Oct 2023 - Aug 2024 (11 months)

Responsible for the strategy, design, and build of a new home-based Clinical Delivery Program to support a dual-eligible population in multiple states. Led a cross functional group to meet key deadlines for go-to-market readiness. Defined Nurse practitioner persona, job description, and hiring process. Built competitive analysis and defined strategic differentiation and growth channels. Documented compliance needs, coordinated legal processes for business operations readiness. Created Fee schedule, staffing model, clinical operations processes, and credentialing processes. Led implementation of new EMR to meet program needs.

Head Of Clinical Operations

PicassoMD

Nov 2021 - Apr 2023 (1 year 6 months)

Owned User Success, Partner Success, and the design, management, and scale of the Clinical Operations team. PicassoMD is a value-based B2B Startup that connects primary care clinicians to specialists for real-time clinical decision support through an app and web based platform. Scaled the operation from 1 to 10 states and led a team that met or exceeded SLAs at a time when utilization of our service grew by 200%. During this growth period, user satisfaction was consistently 99% positive in post-consult surveys. Made strategic hires, tested and improved a new market launch playbook, implemented a management system, created and documented SOPs and policies, created a budget, and collaborated with the Product team on projects that would im

National COVID Testing Operations Lead

One Medical

Mar 2020 - Aug 2020 (6 months)

Launched some of the first in-office and drive-through COVID testing sites in the United States. Scaled the initiative to dozens of testing sites nationally, including enterprise onsite testing sites and stadium sites. Administered 10,000 tests in the first six months. Led a cross functional team of over 25 people to meet urgent deadlines at the start of the COVID-19 pandemic. Led multiple daily huddles to inform and coordinate C-suite leadership, clinical and operational leadership, supply chain, data analytics, recruitment, real estate, product, billing, finance, marketing, HR, legal, and comms. Worked with city, county, and regional hospital leadership to plan and implement sites.

Director of Performance Innovation + Service Design

One Medical

Nov 2019 - Nov 2021 (2 years 1 month)

Led a team of internal consultants that supported the entire company (10+ markets, 60+ offices). I supported and prioritized work for highly sought after consultants, worked closely with my team members to meet outcomes and KPIs for diverse projects, set a vision for the team, set a vision for the One Medical Management System, designed and facilitated workshops, and advised leaders across the company. My team's objectives were: - To implement and maintain a Lean Management System across the company. - To lead research, design, and implementation of key company projects and initiatives (small acquisitions, new service lines, new product features.) - To support any team at the company that needed consulting for an issue or project (for ex

Senior Manager, Performance Innovation

One Medical

Nov 2017 - Nov 2019 (2 years 1 month)

Trained extensively in the Lean Management System and tools. Implemented 5S procedures across 10+ offices and created playbooks to scale across the company. Led cross functional improvement events and workshops to improve processes for patients and team members. Partnered with the Virtual Medical Team on long term improvement efforts.

Operations Lead for One Medical Kids

One Medical

Jun 2015 - Oct 2016 (1 year 5 months)

Led the operational design, build, launch, and management of the first five Pediatrics offices at One Medical; currently over 25% of One Medical offices now support Pediatrics. Created the programmatic elements to support the new Pediatrics service line, including: hiring pediatricians and pediatric phlebotomists, creating provider schedules, coordinating marketing, liaising with local children's hospitals, creating referral networks, designing kid-appropriate waiting room experiences, informing changes to the EMR to support pediatric patients, creating a new registration workflow for families, hosting open houses, training administrative staff and documenting the playbooks and SOPs to enable the program to scale.

Service Designer

One Medical

Feb 2014 - Nov 2017 (3 years 10 months)

Inaugural member of a four person Human-Centered Design Team. Designed unique, seamless experiences for patients, created new service lines, and improved product features.

Field Operations Leader

One Medical

May 2012 - Feb 2015 (2 years 10 months)

Managed four One Medical offices across San Francisco, each with 4+ clinicians and many different service lines. (Nutrition, Acupuncture, Pediatrics, Urgent Care) Hired, trained, and managed administrative staff, Managed clinician and admin staff schedules, responsible for the patient experience, responsible for maintaining a positive and collaborative office culture

Americorps

Habitat for Humanity

Jun 2011 - Aug 2011 (3 months)

Americorps

City Year San JoseSilicon Valley

Jan 2004 - Jun 2004 (6 months)

Rachel Schneiders

About

Detail

Timeline

Résumé