Ryan Marin

Platform enablement Manager

TrueML

Aug 2026 - Current (2 months)

Software Support Manager

Priority Dispatch Corporation

Aug 2025 - Current (1 year 2 months)

• Lead a team of 6–9 support professionals supporting mission-critical SaaS applications used by public safety agencies.
• Established structured ticket triage workflows, ownership models, and accountability standards that reduced the support backlog from approximately 750 open tickets to 350, improving overall operational efficiency and customer responsiveness.
• Improved client response times by more than 60% through SLA-driven processes, queue management, and performance metrics focused on customer outcomes.
• Built a culture of accountability, ownership, and continuous improvement through regular coaching, performance expectations, and data-driven team management.
• Serve as the escalation point for high-priority cus

Software Development Manager

Extra Space Storage

Jan 2022 - Jun 2025 (3 years 6 months)

• Led and coached cross-functional engineering team in delivering scalable, customer-facing web applications features that are aligned with business objectives.
• Collaborated with product managers, stakeholders, and UX designers to define and execute quarterly OKRs, ensuring strong alignment with evolving product priorities.
• Established and prioritized the engineering backlog, introduced velocity baselines, and drove an increase in team productivity.
• Conducted regular 1:1s, performance evaluations, and career development planning to support engineer growth and retention.
• Upgraded and maintained SQL databases, optimizing query performance and ensuring uptime for core users of the application.
• Fostered a cul

Solution Delivery Manager

Applause

May 2021 - Jan 2022 (9 months)

• Managed onboarding, adoption, and retention for multiple enterprise clients, serving as their strategic partner and trusted advisor.
• Served as a primary liaison between client stakeholders and technical teams, facilitating seamless communication and driving successful product launches and user adoption.
• Led high-impact QBRs to review KPIs, gather strategic feedback, and drive long-term client alignment and growth planning.
• Collaborated closely with client leadership to define outcomes, track success metrics, and optimize user engagement and adoption.
• Led cross-functional teams to deliver high-quality digital testing services, ensuring timely delivery, issue resolution, and client satisfaction.
• Regularly

Lead Software Test Engineer

BioFire Diagnostics LLC

Nov 2015 - May 2021 (5 years 7 months)

• Led full-cycle testing efforts for FDA-regulated diagnostic software, ensuring regulatory compliance, clinical accuracy, and audit readiness.
• Designed and executed comprehensive manual and automated test plans across verification, validation, and UAT phases.
• Interfaced with clinical stakeholders to gather requirements, validate usability, and refine functionality based on real-world workflows.
• Maintained meticulous test documentation, including traceability matrices, test reports, and defect logs, supporting successful regulatory submissions.
• Collaborated cross-functionally on risk assessments, defect triage, and continuous quality improvements throughout the SDLC.
• Mentored junior QA team members and hel

Lead QA/BA– Trucking Industry – Custom Application

CR ENGLAND

Apr 2015 - Nov 2015 (8 months)

• Lead QA engineer for various projects
• Logging and tracking defects using JIRA
• Creating test cycle and test cases using JIRA
• Creating/Updating documentation and defects consistently to facilitate comprehensive information for bi-weekly
meetings
• Develop training documents and build review notes
• Assist in upgrading production & test servers with new build and documenting the process
• Working closely with the support team to resolve issues
• Running SQL to retrieve data for testing
• Participating in weekly bug scrub meeting

UAT Analyst – Financial Industry - Web Base Application

JPMorgan Chase

Aug 2014 - Apr 2015 (9 months)

• Reviewed and analyzed business requirements (BRD) and functional specifications (FRD) to created test scripts
and prepare project plans
• Managed a team of five employees (training and delegating assignments)
• Intermediate Knowledge on SOAP UI testing
• Prepared power point presentations and excel spread sheets for business review meetings
• Worked in both agile and waterfall environment (transition from water fall to agile)
• Tracing requirements to testcases using ALM
• Logging, tracking, and closing defects using ALM
• Regression testing for new software release
• Participating in multiple weekly team meetings
• Using the SDLC and QA concepts daily
• Assessed training needs and de

Quality Assurance Engineer – Health Care Web Based Applications

Central Logic

Dec 2013 - Aug 2014 (9 months)

• Creating use cases.
• Creating test plan and test cases using Test Rail.
• Familiarity with Agile software concepts.
• Logging bugs (Bugzilla)
• Tracking and closing bugs (Bugzilla).
• Regression testing for new software release
• Installing/upgrading builds on a weekly basis
• Provide weekly and monthly reports to QA managers on performance.
• Stress and performance testing
• Creating documents for newly developed features/enhancements for development and implementation team

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Ryan Marin

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