Fahad Alyami

Fahad Alyami

About

Detail

Service Desk Specialist at RER | السجل العقاري
Saudi Arabia
Contact Fahad regarding: 
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Full-time jobs

Timeline

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school
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Résumé

Jobs verified_user 0% verified
  • RER السجل العقاري
    Service Desk Specialist
    RER السجل العقاري
    Jan 2025 - Current (1 year 10 months)
  • ALJOMAIH BOTTLING PLANTS
    System Support Officer
    ALJOMAIH BOTTLING PLANTS
    Nov 2023 - Oct 2024 (1 year)
    Manages connectivity of computer and network systems to ensure the stable operation of the organization’s IT assets Provide computer network services and support which include installation, configuration, removal, relocation and repair the data cabling, data equipment, Local Area Network accessories, workstations, fileservers, etc. to ensure meet expectation within time frame Installs, customize and troubleshoots operating system to maintain business functions, such as application server, database server and file server
  • alfanar
    Technical Support Specialist
    alfanar
    Jan 2023 - Apr 2023 (4 months)
    Ensure reliability, continuity, stability, security, effectiveness and efficiencies in delivering superior services to Alfanar’s internal and external customers Legalize all used software within the site(s) and eliminate any risk in illegal software usage. On-site and remote support for any IT support incident for any site in Alfanar Operations Management: Day to day service operations using incident management Installing and configuring computer systems, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications Availability Management: Implement Group IT policies and processes when response to end user support requests within the site(s) in addition to remote support in line with agreed SLA’s
  • N
    Technical Support Specialist
    NISCO
    Jun 2021 - Jan 2023 (1 year 8 months)
    Install and configure computer systems and applications within the company Respond to customer inquiries and assist in troubleshooting and resolving challenges Actively update, maintain and monitor all aspects of computer networks Resolve technical issues related to network interruptions Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Maintain a working log detailed all required system updates, as well as the date of completion Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Medgulf
    IT Services officer
    Medgulf
    Sep 2014 - Dec 2015 (1 year 4 months)
    Use manual or internal ticketing systems to manage and process support actions and requests Provide solutions to operations' issues for users of Microsoft Outlook and other applications, working closely via phone, email, live chat and web teleconference with end users Load software, granted permissions and configured hardware for new employees as part of on boarding process Provide Tier 1 IT support to non-technical internal users through desk side support services Follow up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Medgulf
    IT Database Administrator
    Medgulf
    Jan 2013 - Sep 2016 (3 years 9 months)
    Develop, update and organize Microsoft SQL server databases to handle customer and staff data Test programs and databases to identify issues and make necessary modifications Coordinate with project management staff on database development timelines and project scope Eliminate downtime by accurately implementing backup database Set up and control user profiles and access levels for each database segment to protect important data Modify existing databases to meet unique needs and goals determined during initial evaluation and planning process Design and implement new server standards for core business services
  • Medgulf
    IT Support Specialist
    Medgulf
    Jan 2013 - Aug 2014 (1 year 8 months)
    Work with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes Document all transactions and support interactions in system for future reference and addition to knowledge base Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed Collaborate with vendors to locate replacement components and resolve advanced problems Help streamline repair processes and update procedures for support action consistency
Education verified_user 0% verified
  • James Cook University
    Master of Information Technology / Master of Business Administration, Information Technology Project Management
    James Cook University
    Jan 2017 - Dec 2019 (3 years)
  • Saudi Electronic University
    Bachelor of Science - BS, Information Technology
    Saudi Electronic University
    Jan 2012 - Dec 2016 (5 years)
  • Institute of Public AdministrationSaudi Arabia
    Diploma, Computer Programming
    Institute of Public AdministrationSaudi Arabia
    Jan 2008 - Dec 2010 (3 years)
Projects (professional or personal) verified_user 0% verified
  • U
    UACA Project
    An automated Traffic Agent that help the police to analyze traffic accidents and report them back to the accident participators without the need a human agent to visit the accident area.
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