Kimberly Kassel

Director of Corporate Recruitment

OCMBC INC

Aug 2026 - Current (2 months)

Corporate Recruiting

OCMBC INC

Aug 2020 - Current (6 years 2 months)

• Collaborated with five DBAs, Corporate, and executive staff to manage the full-cycle hiring process across multiple revenue streams.
• Heavily sourced qualified candidates through various platforms, building robust talent pipelines.
• Coordinated interviews, negotiated offers, and ensured timely processing of offer letters and benefits discussions.

HR Corporate Recruiter (Resigned)

JMAC Lending

Jul 2019 - Aug 2020 (1 year 2 months)

• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
• Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport
• Manage the requisition log and applicant/interview/hire reports.
• Continuously analyze current compensation structure to ensure internal and external market equity.
• Prepare recruiting strategy on an annual basis.
• Determines applicant requirements by studying job description and job qualifications.
• Attracts applicants by placing jo

L

Director of Human Resources & Recruitment (Contract)

Loan Leaders of America Inc

Jan 2019 - Jun 2019 (6 months)

• Promoted and implemented human resource values by managing comprehensive HR programs and directing staff.
• Established accountability in talent acquisition, employee relations, and succession planning to enhance organizational effectiveness.
• Guided management and employee actions by developing and updating policies, ensuring alignment with organizational values.
• Managed job advertising across multiple platforms, including LinkedIn and Indeed, to attract top talent.

Director Of Recruiting & Marketing (Laid off)

Ladera Lending Inc

Aug 2017 - Dec 2018 (1 year 5 months)

• Managed internal and external job postings across multiple platforms including LinkedIn, Indeed, and Facebook.
• Built and maintained relationships with Realtor Partners and conducted weekly check-ins to enhance career opportunities.
• Collaborated with executive staff to align hiring needs with company goals and policies.
• Oversaw marketing efforts for Open Houses and coordinated corporate events, ensuring seamless execution.

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Customer Service Manager & Corporate Recruiter (Better Opportunity)

Power Choice Mortgage Advisors

Apr 2012 - Jan 2018 (5 years 10 months)

• Delivered exceptional customer service to potential borrowers, handling challenging calls with patience and professionalism.
• Ensured efficient call transfers to loan officers, maintaining high standards of speed and accuracy.
• Coached and mentored team members to enhance productivity and foster a positive work environment.
• Managed scheduling for internal and phone interviews, utilizing various job boards to attract top talent.

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Customer Service Manager (FCC-shut them down)

TriEmerald Financial Group

Feb 2009 - Mar 2012 (3 years 2 months)

• Review and process incoming new loan submissions from our various partnered vendors.
• Answer a high volume of incoming inquiries from perspective borrowers.
• Coach, train and mentor new and other Customer Care reps on customer service skills.
• Provide excellent customer service to all potential borrowers, take and return difficult potential customer calls with ease and immense patience.
• Maintain and excel in call transfers requirements to loan officers with speed, accuracy and efficiency.
• Motivate, guide, and direct team to ensure productivity.
• Maintain current lead sources.

U

Case Manager (Closed)

USMAC Law Group

Dec 2008 - May 2009 (6 months)

• Managed intake of new clients, evaluating eligibility for loan modifications and negotiating repayment terms.
• Oversaw a team of five customer service representatives, ensuring accuracy and productivity in client handling.
• Handled a continuous caseload of 100-150 files while directly managing V-Check transactions totaling $1 million monthly.

Director of Office Administration (Better Opportunity)

Financial Professionals Group

Feb 2007 - Nov 2008 (1 year 10 months)

• Provided executive administrative support to the company President, including calendar and travel management and other day-to-day needs of the executive team.
• Responsible for human resources, including new employee orientation, health insurance enrollment, management of benefits including PTO and expense accounts, and handling of personnel issues.
• Reviewed all incoming applications for life insurance and annuities.
• Trained new employees in handling of life insurance applications.
• Handled arrangements for company meetings and trade shows.

F

Customer Service Manager (Closed down/Rec'd packages)

First FranklinNationPoint

Mar 2002 - Aug 2008 (6 years 6 months)

• Review and process incoming new loan submissions from our various partnered vendors.
• Run Auto-Dialer System and Answer a high volume of incoming inquiries from perspective borrowers.
• Coach, train and mentor new and other Customer Care reps on customer service skills.
• Maintain and excel in call transfers requirements to loan officers with speed, accuracy and efficiency.

Nationwide Customer Service Manager (Better Opportunity)

Intratek Computer

Jul 1998 - Oct 2002 (4 years 4 months)

• Researched and located RFQ & bid opportunities for all state, federal, and county agencies.
• Maintained all existing contracts for the federal and state agencies.
• Implemented all customer projects throughout the local county departments.
• Managed all service providers and contract partners.
• Responsible for employee training and employee workmanship manuals.
• Handled all trade shows events

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Kimberly Kassel

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