With over 18 years of experience, I currently serve as Director - Projects, leading strategic delivery and governance across large-scale technology and operations programs. My role focuses on the setup and expansion of Global Capability Centres (GCCs) for fintech and digital transformation clients. I oversee end-to-end project execution through a robust PMO framework, ensuring on-time, cost-effective, and quality outcomes. As a certified CSTE and Professional Scrum Master I, I specialize in strategic initiatives, service delivery, and managing confidential information. By driving GCC strategy, resource optimization, and profitability across service lines, I aim to foster operational excellence and scalability. Acting as the key client interface, I am dedicated to building long-term partnerships while aligning delivery with client objectives.