Alex Yi

Alex Yi

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SDR at Lattice
New York, United States
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Résumé

Jobs verified_user 0% verified
  • monday.com
    Customer Success Manager
    monday.com
    Mar 2026 - Current (8 months)
  • Lattice
    Customer Success Manager
    Lattice
    Jul 2025 - Mar 2026 (9 months)
    - Founding member of Lattice’s Scaled Customer Success team, owning a 215-account book of business totaling $1.3M+ ARR across SMB and Commercial segments - Drove retention and renewal readiness through proactive account management, customer health monitoring, and structured outreach cadences -Improved product adoption across 77 customer accounts, elevating each by a full health score through targeted enablement and use-case alignment -Led proactive touchpoints to mitigate churn risk, identify expansion signals, and reinforce long-term value realization -Set the highest number of customer meetings (64) on a 4-person team within a pooled routing model -Maintained a 4.8/5 CSAT, reflecting strong customer satisfaction and relationship managemen
  • Lattice
    Upmarket Business Development Representative
    Lattice
    Dec 2024 - Jun 2025 (7 months)
    Generated $2.9M pipeline across Q4 ’25 and Q1 ’26 (150% and 124% attainment). Qualified 6+ meetings/month, advancing prospects to demos with AEs. Executed 120+ outbound touches daily (calls/emails) to engage HR decision-makers. Built targeted outreach sequences in Salesforce, Outreach, and ZoomInfo, improving response rates. Partnered with AEs to refine handoffs, boosting close rates.
  • Lattice
    Sales Development Representative
    Lattice
    Jun 2023 - Nov 2024 (1 year 6 months)
    Drove $1.68M ARR closed-won and created $2M–$3M pipeline per quarter, exceeding quota. Qualified C-suite, HR, and Ops leaders through discovery conversations. Led weekly live demo webinars, driving product adoption and conversions. Achieved a 94% average response within 30 minutes, optimizing lead engagement. Supported demand generation by increasing event/webinar attendance across regions.
  • WorkRamp, a Learning Pool company
    Technical Talent Sourcer
    WorkRamp, a Learning Pool company
    Apr 2022 - Jan 2023 (10 months)
    Scaled 6 engineering teams, hiring 10+ engineers at a Series C SaaS startup. Reduced agency reliance from 60% → 10%, saving significant recruiting costs. Engaged 250+ candidates weekly via LinkedIn Recruiter, Hired, Gem, and Lever ATS. Partnered with hiring managers and executives to align on hiring goals and team needs. Conducted market research and talent mapping, building long-term pipelines.
  • GCS
    Technical Recruiter
    GCS
    Jul 2021 - Apr 2022 (10 months)
    Recruited full-stack engineers and developers for B2B SaaS clients, closing high-impact hires. Sourced 200+ candidates daily via LinkedIn Recruiter, Dice, and cold calling, building top-tier pipelines. Delivered market insights and salary benchmarks, helping clients remain competitive. Partnered with hiring managers to streamline recruiting processes and reduce time-to-hire.
Education verified_user 0% verified
  • University of Hawaii at Manoa
    bachelor, B.A. Business Administration (Marketing)
    University of Hawaii at Manoa
  • University of Hawaii at Manoa
    bachelor, Bachelor of Business Administration - BBA, Marketing
    University of Hawaii at Manoa
    Jan 2018 - Jan 2021 (3 years 1 month)
  • University of Washington Bothell
    Undergrad, Business Marketing
    University of Washington Bothell
    Jan 2017 - Jan 2018 (1 year 1 month)
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