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Soomela Սումելա

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B2B tech sales manager | Sr. product expert & support specialist (CX) | Acc Manager BizDev | CRM SaaS | Web3
Armenia, Quindio, Colombia
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Résumé

Jobs verified_user 0% verified
  • DISQO
    Support Representative
    DISQO
    May 2026 - Current (6 months)
    Responsibilities for clients from the US, Canada and Australia: Handle member inquiries via tickets and chat in a timely and professional manner. Help reduce ticket backlog during peak periods on Salesforce. Investigate member account issues and provide accurate resolutions. Follow internal workflows and support procedures. Escalate complex cases when necessary. Maintain high-quality standards and SLA performance. Collaborate with the team to ensure smooth support operations through Slack.
  • f
    freelance B2B lead generation specialist
    Apr 2026 - May 2026 (2 months)
    Lead generation and outreach via Apollo, LinkedIn, and agreed channels. I generated more than 830 qualified leads. Qualify prospects and manage the full B2B sales pipeline for all DUB products Deliver opening pitches, handle objections, and close deals using DUB sales scripts Coordinate with the Director on deal strategy, pricing, and proposals Maintain CRM records, track activity, and report weekly on progress
  • Preply
    Language Tutor
    Preply
    Jan 2026 - Jun 2026 (6 months)
    Teaching Persian and/or Armenian languages online using digital tools
  • S
    Senior Client Relationship Manager
    Jul 2022 - Jan 2026 (3 years 7 months)
    Core Responsibilities
    • Business development via B2B hot and cold calling (Google Meet & phone), targeted outreach (email & LinkedIn Sales Navigator), and lead generation through Apollo, Zoho, and Brevo; generated and qualified leads, developed go-to-market strategies, negotiated and closed high-value deals, and built long-term client relationships through upselling, cross-selling, and proactive account management.
    • Managed and promoted social media accounts such as Instagram and LinkedIn (SMM).
    • Coordinated executive schedules and organized meetings.
    • Prepared documents and managed meeting logistics. Drafted and sent communications on behalf of executives.
  • Exinity
    Customer Service Representative
    Exinity
    Aug 2020 - Sep 2021 (1 year 2 months)
    I worked in the Armenian branch of this UK-based company with the following duties: - Assist B2B and B2C clients worldwide through live support, Chat2Desk, Zendesk CRM SaaS - Supported and promoted company's marketing campaigns through live chat and phone calls. - Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments. - Demonstrate impeccable telephone etiquette and management. - Handle back office queries. - Support clients with technical and troubleshooting issues. - Report to the management. - Deal with complaints of a varying nature promptly and effectively; - Provide support and troubleshooting on MetaTrader platforms; - Liaise with all depar
  • Ministry of High Tech Industry of the Republic of Armenia
    High-Tech expert
    Ministry of High Tech Industry of the Republic of Armenia
    Jul 2019 - Aug 2020 (1 year 2 months)
    - data collection, data entry, data analysis and data management in MS Excel for high-tech IT companies and startups - carried out activities aimed at achieving mutually beneficial cooperation between the products of Armenia and other countries in the field of educational information technologies, research and development, and ecosystem development which are as follows: - organizational assistant in events and programs such as WCIT 2019, Virtual Bridge Armenia 2020 toward Silicon Valley, 6000+ Education program 2020, Sevan Startup Summit (SSS) 2019 and NerUzh 2.0. - administrative work, mailing, graphic design, translation, project assistant
  • P
    Project Assistant
    Nov 2018 - May 2019 (7 months)
    project assistant and participant at ' Get Ready To Innovate Armenia ' in collaboration with British Council, American University of Armenia (AUA) and Northumbria University of design school located in Newcastle. Event Coordination: Assisted in planning and organizing a multi-day innovation and entrepreneurship event aimed at empowering Armenian students and early-stage entrepreneurs. Logistics Management: Supported venue preparation, participant registration, and coordinated event schedules in collaboration with the Akian College of Science & Engineering at AUA. Communication Support: Acted as a liaison between project teams, speakers, and attendees to ensure smooth communication and scheduling before and during the event. Participant Enga
Education verified_user 0% verified
  • Armenian State University of Economics
    Armenian State University of Economics — Master's degree, Computer/Information Technology Administration and Management
    Armenian State University of Economics
    Jan 2020 - Dec 2022 (3 years)
    Thesis: Prospects for the Design and Development of UAVs in Armenia Subjects studied: IT security and network Data Science , data analysis start-up management CRM systems product and project management web design/ web development programming SEO
  • National University of Architecture and Construction of Armenia
    National University of Architecture and Construction of Armenia — Bachelor of Architecture (B.Arch.), architecture and i
    National University of Architecture and Construction of Armenia
    Jan 2013 - Dec 2017 (5 years)
    17.93 out of 20 (3.6 out of 4)
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