Evan Klein

I run Zaelab, a services firm that helps enterprises modernize how they win, deliver on, and serve their customers. The companies we work with are facing a version of the same problem: their commerce, revenue, and service systems were built for a world that doesn't exist anymore. Quotes take weeks. Orders break in handoff. Customer service operates in a different universe than sales. And the AI conversation tends to get bolted onto the surface instead of changing how the work actually gets done. Our job is to help them rebuild it — practically, on platforms that scale, with AI woven into the workflow rather than performing on top of it. We work deeply across the ServiceNow ecosystem (CPQ, Order Management, Customer Service Management) and Shopify for enterprise commerce, along with the broader revenue stack that connects them. Zaelab is backed by Superstep Capital and ServiceNow Ecosystem Ventures. We've grown both organically and through M&A — including the acquisitions of Trellis and TMG — to bring deeper commerce, engineering, and delivery capability to the enterprises we serve. Before Zaelab, I spent years as a practitioner inside large enterprise transformations, which is where most of my opinions about this work come from. If you're a leader trying to make commerce, revenue, or service work better — or you're in the ServiceNow, Shopify, or enterprise CPQ ecosystem — I'd be glad to connect.