Aze Piñero

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Lead Acquisition Specialist

Nift

Feb 2024 - Dec 2025 (1 year 11 months)

Built and maintained targeted B2B lead databases to support outbound campaigns. Verified, organized, and updated qualified lead data with high accuracy (95%+). Supported sales teams by providing clean, reliable CRM data for effective outreach.
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Order Management

Canvas Freaks

Dec 2022 - Feb 2024 (1 year 3 months)

Processed customer orders with 99% accuracy, ensuring completeness and correctness. Coordinated with internal teams to achieve 95% on-time shipping. Communicated order updates, resolved issues, and maintained 100% accurate records.
Technical Support Representative

VXI

Jun 2022 - Dec 2022 (7 months)

Provided technical support to customers, resolving 95%+ operational and maintenance issues. Diagnosed hardware and software problems with 90%+ accuracy using established procedures. Analyzed reported symptoms to deliver timely and effective solutions.
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Chat Support Representative

AwesomeOS

Mar 2021 - Jun 2022 (1 year 4 months)

Handled e-banking customer inquiries via chat with 95%+ resolution accuracy. Resolved issues efficiently, maintaining 90-95% customer satisfaction. Documented chat interactions and account updates with 100% accuracy.
Technical Support

Alorica

Feb 2020 - Mar 2021 (1 year 2 months)

Opened and maintained customer accounts with 100% accurate record-keeping. Resolved product and service issues with a 95% customer satisfaction rate. Identified root causes of complaints and provided clear, effective solutions.

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