Ayra Caste

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Virtual Assistant- Customer Support & Data Entry

The Church Shop & Impact Merch

Jan 2025 - Jul 2025 (7 months)

I served as a Virtual Assistant, focusing on Customer Support and Data Entry for a US Apparel and Merch Shop. In this job, my primary focus remained on Order Management, communicating with customers via email and chat regarding their purchases and inquiries. I provided essential Administrative and Technical Support to my client, helping establish operational efficiency. Additionally, I took charge of Data Entry tasks and handled communications with various vendors, proactively reaching out to establish potential working relationships and collaborations for the company's growth.

Customer Support Representative

SupportNinja

Feb 2023 - Jan 2025 (2 years)

I worked as a Customer Support Representative role for Zola, a US-based wedding website. My responsibilities centered on the E-commerce aspect of the business, involving full Order Management from placement to fulfillment. I expertly handled ticketing, managed customer inquiries across inbound phone, email, and chat channels, and provided crucial Website Troubleshooting assistance for users. I was recognized and appointed as a Subject Matter Expert, dedicated to training new trainees and equipping them with the knowledge necessary for success within the company.

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Client Service Associate

TDCX Manila

Sep 2022 - Feb 2023 (6 months)

I worked as a Client Service Associate for a major Social Media B2B Account (META), specializing in business-to-business support. Here, I delivered focused Marketing and Advertising assistance to clients, helping them optimize their campaigns and achieve business goals. A key function involved Appointment Setting, where I facilitated meetings for clients interested in pursuing further business opportunities with Meta. Furthermore, I engaged in Lead Generation, proactively contacting targeted lists of clients via chat, email, and outbound phone support to explore potential collaborations and help businesses with issues with meta platforms.

Customer Service Representative

Quantrics Enterprises Inc.

Sep 2020 - Aug 2022 (2 years)

I worked as a Customer Service Representative for a Telecommunications Account in Canada, where I mastered a comprehensive set of support skills. My core duties included order management, ensuring customer requests for new services or changes were handled efficiently, managing billing inquiries, and processing customer payments. Beyond support, I actively served as a Sales Representative, cross-selling and upselling products like phones, internet, and Wi-Fi. I also functioned as a Level 1 Technical Support agent, troubleshooting common product issues for customers. Demonstrating expertise, I was promoted to a Subject Matter Expert (SME), focusing on training and mentoring new hires to ensure they became fully capable agents, assisting custo

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Ayra Caste

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