Ayomide Shofolabo

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Business Operations Analyst (Team Lead)

PalmPay NG

Mar 2025 - Current (1 year 3 months)

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Technical Lead (DAAS – Data as a Service)

Data Factory Global

Jan 2025 - Current (1 year 5 months)

• Designed and developed interactive dashboards to provide actionable insights, enabling clients to optimize decision-making and operational efficiency. • Led consultations with firms to assess data infrastructure needs, recommend best practices, and implement tailored data solutions. • Conducted in-depth data analysis to extract meaningful insights while ensuring compliance with industry regulations and data privacy policies. • Facilitated client meetings on data privacy, compliance, and security measures, advising on best practices for handling sensitive information. • Provided strategic guidance on leveraging data-driven approaches to enhance business performance and streamline operations.

Merchant Operations Specialist

PalmPay

Sep 2024 - Current (1 year 9 months)

• Designed and monitored key performance indicators (KPIs) for merchant transactions and financial operations, leveraging data visualizations to track performance and suggest improvements. • Analyzed large volumes of transaction data to uncover insights related to merchant performance, payment trends, and cash flow patterns, optimizing financial operations and product offerings. • Collaborated with merchants and the Customer Service team to troubleshoot and resolve POS-related issues, ensuring minimal downtime and high service levels. • Applied segmentation techniques to categorize merchants based on transaction volume, payment frequency, and industry, enabling targeted product, service, and marketing strategies. • Led the development

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Data Analyst

ZE Gaming NG

Apr 2023 - Jun 2024 (1 year 3 months)

• Managed and maintained large-scale databases, ensuring data integrity, security, and optimal performance. • Conducted in-depth data analysis to identify trends, patterns, and insights that supported decision-making processes. • Developed and implemented data migration strategies, ensuring seamless system transitions with minimal downtime. • Utilized advanced analytics techniques, including machine learning algorithms, to forecast trends and provide actionable insights. • Designed and developed interactive dashboards and reports in Power BI and Tableau to effectively communicate key business metrics. • Streamlined data collection processes and optimized data pipelines for efficiency and scalability. • Led a cross-functional team in

Data Analyst

Intellipro Group

Oct 2021 - Dec 2022 (1 year 3 months)

• Conducted in-depth data analysis using Python, R, and SQL to extract valuable insights and trends, supporting strategic decision-making processes. • Developed and implemented data quality checks, improving the accuracy and reliability of reports and analytics. • Created visually appealing dashboards and reports using Tableau, effectively presenting complex data to stakeholders. • Collaborated with cross-functional teams to identify business challenges and provided actionable recommendations based on data analysis.

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Data Analyst

RedTech Consulting Ltd

Mar 2021 - Aug 2021 (6 months)

• Utilized statistical techniques to analyze large datasets, identifying key trends and patterns to optimize business operations. • Automated data cleansing processes, resulting in significant time savings and improved data integrity. • Worked cross-functionally to align project requirements with business objectives, ensuring effective communication and streamlined implementation of data-driven solutions. • Presented findings and recommendations to senior management, facilitating data-driven decision-making.

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Retention Associate / Data Analyst Intern

Nomba (f.k.a KUDI)

May 2020 - Mar 2021 (11 months)

• Implemented a customer feedback system to gather insights and identify areas for improvement, resulting in a 10% increase in customer satisfaction scores. • Conducted training sessions for customer service representatives on effective communication techniques and problem-solving skills, leading to improved customer service performance. • Developed and launched a customer loyalty program, boosting customer retention and engagement.

Ayomide Shofolabo

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