Ayanwoye Lydia Abimbola

Ayanwoye Lydia Abimbola

About

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Lagos, Nigeria

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Flutterwave
    Customer Experience Analyst
    Flutterwave
    Aug 2023 - Current (3 years 2 months)
    ● Act as the first point of contact for internal and external customers’ transaction queries and complaints via calls and email within required SLA.
    ● Analyze customer data to improve customer experience and satisfaction.
    ● Ensure customer data on CRM systems are properly analyzed while sustaining consistency and repeated business.
  • Sporty Group
    Customer Service Associate
    Sporty Group
    Nov 2021 - Aug 2023 (1 year 10 months)
    ● Attend to customers' queries, concerns and service requests in an empathetically effective and timely manner via voice call, email and live chat channels.
    ● Keeping track of customers’ cycle on CRM and related applications.
    ● Proactively imparting products’ knowledge from time to time.
  • UNION BANK OF NIGERIA
    Contact Center Agent
    UNION BANK OF NIGERIA
    Dec 2019 - Oct 2021 (1 year 11 months)
    ● Provide support to customers across various departments: Settlements, Chargebacks, Reconciliation, Shared Services and Retail Ops.
    ● Proactively impart products’ knowledge to customers from time to time..
    ● Analyzed customer data to optimize customer experience and CSAT.
    ● Ensured customer data on CRM systems were properly analyzed while sustaining consistency.
  • X
    Recovery Specialist
    XCredit
    Oct 2019 - Dec 2019 (3 months)
    ● Ensure customers concur with their loan repayment duly.
    ● Ensure prompt updates on loan records/ history are up to date.
    ● Periodic Customers’ acquaintance with the company’s products and services.
Education verified_user 0% verified
  • Abubakar Tafawa Balewa University
    Bachelor of Science - BS, Microbiology, General
    Abubakar Tafawa Balewa University
    Nov 2012 - Oct 2017 (5 years)