Ayanwoye Lydia Abimbola

Ayanwoye Lydia Abimbola

About

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Lagos, Nigeria

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Flutterwave
    Customer Experience Analyst
    Flutterwave
    Aug 2023 - Current (3 years)
    ● Act as the first point of contact for internal and external customers’ transaction queries and complaints via calls and email within required SLA. ● Analyze customer data to improve customer experience and satisfaction. ● Ensure customer data on CRM systems are properly analyzed while sustaining consistency and repeated business.
  • Sporty Group
    Customer Service Associate
    Sporty Group
    Nov 2021 - Aug 2023 (1 year 10 months)
    ● Attend to customers' queries, concerns and service requests in an empathetically effective and timely manner via voice call, email and live chat channels. ● Keeping track of customers’ cycle on CRM and related applications. ● Proactively imparting products’ knowledge from time to time.
  • UNION BANK OF NIGERIA
    Contact Center Agent
    UNION BANK OF NIGERIA
    Dec 2019 - Oct 2021 (1 year 11 months)
    ● Provide support to customers across various departments: Settlements, Chargebacks, Reconciliation, Shared Services and Retail Ops. ● Proactively impart products’ knowledge to customers from time to time.. ● Analyzed customer data to optimize customer experience and CSAT. ● Ensured customer data on CRM systems were properly analyzed while sustaining consistency.
  • X
    Recovery Specialist
    XCredit
    Oct 2019 - Dec 2019 (3 months)
    ● Ensure customers concur with their loan repayment duly. ● Ensure prompt updates on loan records/ history are up to date. ● Periodic Customers’ acquaintance with the company’s products and services.
Education verified_user 0% verified
  • Abubakar Tafawa Balewa University
    Bachelor of Science - BS, Microbiology, General
    Abubakar Tafawa Balewa University
    Nov 2012 - Oct 2017 (5 years)