Ayanda Goboza
About
Detail
Email-Chat Support SpecialistEmail-Chat Support Specialist
Eastern Cape, South Africa
Résumé
Jobs
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Data EngeneerMercor, micro1, SME CareersFeb 2026 - Current (9 months)Designed and maintained scalable data pipelines to support business intelligence and analytics needs across Micro1 and Meccor. Extracted, transformed, and loaded (ETL) large datasets from multiple sources into centralized data warehouses, ensuring accuracy and consistency. Collaborated with cross-functional teams to define data requirements and deliver actionable insights. Automated recurring data workflows using Python and SQL, reducing manual processing time by 40%. Monitored data quality and implemented validation checks to minimize errors. Optimized database performance and query efficiency to support real-time reporting and decision-making.- TFreelance Linguist & Customer Success SpecialistTransperfect (USA), Appen.comJan 2016 - Current (10 years 10 months)• Resolved 50+ daily customer inquiries via email/chat, achieving 99% satisfaction ratings. • Collaborated with global teams to streamline translation workflows, reducing turnaround time by 30%. • Solved technical issues (SEO, gaming, IT) using Python scripting and CRM analytics. • Managed high-volume projects in fast-paced environments, ensuring on-time delivery.
- RField AdministratorRoeseveld Quantity SurveyorsFeb 2013 - Dec 2014 (1 year 11 months)• Addressed client issues and maintained records using data management tools. • Collaborated with surveyors to optimize project timelines.
- Examination AssistantDEPARTMENT OF EDUCATIONJan 2010 - Nov 2011 (1 year 11 months)• Processed 500+ exam papers weekly with 100% accuracy under tight deadlines. Additionally, I regularly interacted with students, educators, and administrative staff, addressing their inquiries and resolving issues related to examination processes. This required strong communication skills, patience, and the ability to provide clear and empathetic assistance—key components of excellent customer service. My role also involved managing complaints and ensuring a smooth experience for all stakeholders, further demonstrating my customer service capabilities.
Education
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- DDiploma in Business Management (NQF Level 6)Damelin College (SAIM)Jan 2013 - Jan 2016 (3 years 1 month)
- DBusiness Management CertificateDamelin College (SAIM)Jan 2008 - Jan 2009 (1 year 1 month)
- MMatric Certificate (English, Afrikaans, Business Economics)Jan 2002 - Jan 2007 (5 years 1 month)