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Ayan Biswas B. Tech [IT], SHRM-CP.

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West Bengal, India
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Résumé

Jobs verified_user 0% verified
  • Epstom
    Technical Recruiter
    Epstom
    May 2024 - Aug 2024 (4 months)
    The client requirements that current I'm currently handling @ Epstom: • LTIMindtree (FTE – PAN India hiring across LTIMindtree – for P2, P3, P4, P5 Cader IT roles) • Birlasoft (Subcon – Pan India Hiring) • HCL Software (FTE – Vadodara, Gujrat local hiring) • Onwards Technologies [FTE – UK division Gaydown, UK] Responsibilities: My Daily Activities: End-to-end IT Recruitments, Client Coordination, and Scheduling, Onboarding, Database Maintenance, Background Verification Initiations, etc.
  • Remote
    Senior Recruitment Associate
    Remote
    Jun 2023 - Aug 2023 (3 months)
    BPE – Business Process Engineer (Process Mapping, Process Improvement). Oracle Fusion Technical. • Collaborated with hiring managers and department heads to develop comprehensive job descriptions and candidate profiles. • Utilized behavioral and competency-based interview techniques to assess candidates' suitability for specific roles. • Coordinated with recruitment agencies and external partners to source passive candidates and expand talent pipelines. • Developed and implemented innovative sourcing strategies, including social media recruiting, employee referrals, and campus hiring events. • Conducted salary negotiations and facilitated the offer management process to secure top talent within budgetary constraints. • Monitored recru
  • A
    Senior TA
    AXTechnosoft Pvt Ltd (DAX
    Nov 2022 - Feb 2023 (4 months)
    Project Details: Recruited professionals for DAX in-house projects throughout the USA, specializing in MS Dynamics 365 ERP/CRM. Responsibilities: • Conducted end-to-end recruitment processes, including sourcing, screening, and interviewing candidates. • Spearheaded HR operations, including background checks, onboarding, and offboarding. • Collaborated with hiring managers to understand staffing needs and align recruitment strategies accordingly. Tools & Technologies: LinkedIn (Recruiter & Sales Navigator), ESS Pocket HRMS, My Zen for Monitoring, Text Now/Mighty Calls for VoIP, MS Office 365. Project of United States (Client
  • E
    Senior TA (US Division)
    Experis IT (A ManpowerGroup™ Company)
    Feb 2020 - Jan 2021 (1 year)
  • S
    Senior TA (India Division)
    Jan 2019 - Aug 2019 (8 months)
    Project Details: Conducted end-to-end recruitment for IT positions in the USA/India, specializing in temporary and permanent staffing. Responsibilities: • Managed stakeholder and vendor relationships to ensure smooth recruitment processes and timely candidate placements. • Led and supervised recruitment teams, providing mentorship and guidance to ensure high performancelevels. • Developed and implemented innovative recruitment strategies to attract top-tier talent and meet client requirements. Tools & Technologies: Dice, CareerBuilder, GitHub, Front Office Xchange (FOX), Bullhorn, LinkedIn Recruiter, SAP Fieldglass, Experis HRMS, Zscaler, Text Now, MS Office 365, MS Teams. State
  • G
    Recruitment Manager (US)
    G. S. Infovision Pvt Ltd (Global Systems LLC)
    Sep 2014 - Sep 2017 (3 years 1 month)
    • Managed end-to-end recruitment processes, including candidate sourcing, screening, and selection. • Utilized data analytics to optimize recruitment strategies and improve candidate quality. • Conducted regular performance reviews and provided feedback to team members to drive continuous improvement.
  • I
    Practitioner – CRM Operations (International BPO)
    IBM – Daksh (Now part of "Concentrix" –
    Jan 2014 - Jul 2014 (7 months)
    Supported CRM operations for Dubai Telecom - du, handling customer inquiries and requests. Responsibilities: • Managed customer interactions through IBM internal enterprise technologies, ensuring high levels of customer satisfaction. • Conducted regular quality audits to identify areasfor improvement and implemented corrective actions. • Provided training and supportto team membersto enhance performance and achieve service excellence. Tools & Technologies: IBM Lotus iNotes Email IBM CRM tools and technologies. Client: Dubai Telecom (du).
  • T
    Customer Service Associate – CSA (Domestic BPO)
    Tech Mahindra LTD (Business Service Group)
    Feb 2013 - Dec 2013 (11 months)
    Details: Provided support for clients in Mumbai, Northeast India, Bihar, Odisha, & West Bengal. Responsibilities: • Handled inbound and outbound calls, emails, and chats, resolving customer queries and issues promptly. • Maintained accurate records of customer interactions and transactions in the CRM system. • Identified opportunities for process improvement and contributed to the development of best practices. Tools & Technologies: tools &technologies. Client: Communication Jio).
Education verified_user 0% verified
  • W
    Bachelor Of Technology
    West Bengal University of Technology (WBUT)
    Jan 2006 - Jan 2011 (5 years 1 month)