Results-driven Marketing Strategist and Customer Success Specialist with experience managing digital marketing, branding, customer engagement, and multi-location operations for retail, medical, and media brands. Skilled in social media strategy, content creation, reputation management, marketing coordination, and multimedia production. Strong background in organizational communication, digital storytelling, and brand development, with experience leading campaigns, coordinating creative projects, and improving customer experience across digital platforms. Bilingual professional passionate about strategic communication, creative marketing, and business growth.