Aya Hamdy Mohamed Bassuoni
Download
Recommend
Messages
Share
A

Aya Hamdy Mohamed Bassuoni

About

Detail

Cairo Governorate, Egypt
Contact Aya regarding: 
work
Full-time jobs
Starting at USD600/month

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Swvl
    customer support
    Swvl
    Apr 2023 - Current (2 years 10 months)
    • Handel customers Through emails and provide accurate, satisfactory answers to their queries and concerns. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Follow up with customers if needed through the phone. • Guide clients through troubleshooting, navigating the company site or using the services. • Review customer or client accounts, providing updates and information about their trips . • Call Captains to follow up with them trip statues. • Help to train new employees and inform them about the company's customer management policies.
  • Bosta
    Customer support specialist
    Bosta
    Apr 2022 - Dec 2022 (9 months)
    • Handel customers Through emails and provide accurate, satisfactory answers to their queries and concerns. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Follow up with customers if needed through the phone. • Guide clients through troubleshooting, navigating the company site or using the services. • Review customer or client accounts, providing updates and information about their shipments. • Call couriers to follow with them customer or client shipments. • Help to train new employees and inform them about the company's customer management policies.
  • E
    Operation coordinator
    Eastwind Kennel
    Sep 2020 - Jan 2021 (5 months)
    • Facilitating cross-channel feedback from customers and employees to management and executive teams. • Working with team leaders, managers and department heads to learn departmental needs and goals. • Ensuring that all Appointments are convenient for both customers and captains. • Observing, reviewing the calendar day by day and confirm appointments with customer schedule. • Identifying and resolving any problems in the Training ,daycare, Boarding process. • Designing and maintaining clear operational guides to ensure consistency of operations. • Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization. • Collaborating with management and exe
  • T
    Account advisor (Complaint Team)
    Talabat
    Jan 2019 - Sep 2020 (1 year 9 months)
    • Conducting investigations if needed to take the need action regarding the incident. • Handel customers and do compensate them. • Report to the other departments the complaint to provide a better experience and service to the customers. • Monitoring courier and restaurant rates to provide them the needed information to improve their service.
  • M
    Talabat Callcenter agent
    Maadi
    Jul 2017 - Jan 2019 (1 year 7 months)
    • Take customer calls and provide accurate, satisfactory answers to their queries and concerns. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Call customers to inform them about their order statues and follow up with them if needed. • Guide callers through troubleshooting, navigating the company site or using the products or services. • Review customer or client accounts, providing updates and information about their orders and available new restaurant. • Call the restaurant to follow up the order and the couriers. • Help to train new employees and inform them about the company's customer management policies.
  • M
    French Teacher Assistant
    Maadi
    Jul 2016 - Jun 2017 (1 year)
    • Helping Teachers with lesson preparation, including collecting materials and setting up equipment. • Reviewing lessons or lectures with students on a one-on-one basis or in small groups. • Supervising students in class, between classes and during recreation periods and field trips. • Tracking attendance, grading assignments and calculating grades. • Collaborating with the Teacher to identify students' issues and recommend solutions.
  • Raya
    Call center (Technical support)
    Raya
    • Take customer calls and provide accurate, satisfactory answers to their queries and concerns. • Handling HS(Home services) and MS(Mobile Service). • Handel inbound calls only. • Guide callers through troubleshooting, navigating the company site or using the products or services. • Generates Customers bills and send them invoices. • Help to train new employees and inform them about the company's customer management policies.