Axel Peña

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Technical Support Analyst

Invgate

Dec 2022 - Current (3 years 3 months)

> Extensive experience using the InvGate Service Management (Service Desk) ticketing system > Extensive use of API endpoints, advanced debugging via WebHooks, and analysis of JSON outputs, including parsing complex structures (e.g., $.*.request[0]) > Execution of queries in MySQL/SQL Server databases > Advanced problem diagnosis through detailed log review and analysis in PHP for effective troubleshooting > Reproduction of incidents for testing and validation purposes > Configuration and support of applications integrated into Azure (Email/SAML/SCIM Registered Apps) > Configuration and support of user provisioning and management methods (SCIM/LDAP) > Analysis and resolution of incidents, adapting SLAs based on criticality, and setting optim
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IT Support Technician

Midas Call Center

Feb 2022 - Dec 2022 (11 months)

> Predictive and corrective maintenance of equipment > Installation, upgrade, and optimization of drivers > Troubleshooting operator tools (TLP Agent, IP Contact) > Analysis and optimization of software and hardware resources
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Intern in IT (Technical Support) sector

Instituto salesiano pio ix

May 2018 - Nov 2018 (7 months)

> Repair of school equipment > Use and replacement of the computer hardware used in the institute´s computers > Installation and upgrade of Software and Operating Systems > Testing of School Infrastructure
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Infrastructure Development

Imprenta Gráfica Axelcopy

Jan 2018 - Feb 2022 (4 years 2 months)

> Preparation and budget of the requested hardware according to the needs of the company > Implementation of the computer equipment > Assembly and optimization of the local network (Intranet)

Education 0% verified

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