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Axel Aceves Aguilar

About

Detail

Phone agent and SOC analyst
Mérida, Yucatan, Mexico
Contact Axel regarding: 
work
Full-time jobs
Starting at USD650/month

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • Propio Language Services
    Interprete bilingüe
    Propio Language Services
    Sep 2024 - Apr 2026 (1 year 8 months)
    - Eficacia en llamadas, empatia con clientes y agil.
    -Servicio de energía, interperacion
  • Lynx
    IT Helpdesk
    Lynx
    Feb 2024 - Aug 2025 (1 year 7 months)
    Technical support and escalation
  • Solvo Global
    Agente de servicio al cliente
    Solvo Global
    Jan 2021 - Aug 2024 (3 years 8 months)
    - Atencion rapida y resolucion de problemas tecnicos.
    - Venta de productos
    - Manejo de información confidencial .
    - Utilicé habilidades de gestión de calendario para optimizar la programación de citas y seguimientos con clientes, asegurando una comunicación fluida y oportuna en el rol de Agente de Servicio al Cliente, lo que mejoró la eficiencia operativa y la satisfacción del cliente.
  • S
    CO-OWNER
    SCUDERIA
    Jan 2021 - Nov 2021 (11 months)
    CO-OWNER
    Administration of business, taking calls, talking with customers and managing the operations. This included the effective project management of client and business operations to ensure overall success.
  • Teleperformance
    Sales and customer service
    Teleperformance
    Jan 2020 - Nov 2021 (1 year 11 months)
    - Achieved great sales numbers, demonstrating strong client retention and excellent customer engagement.
    - Assisted customers in finding and purchasing items online, ensuring a seamless and positive shopping experience.
    - Managed client schedules effectively for contract renewals and important connections, proactively identifying opportune moments for meetings and events to foster ongoing relationships and business growth.
Education verified_user 0% verified
  • Universidad Tecmilenio
    Ingenieria en Software
    Universidad Tecmilenio
    Jan 2014 - Dec 2019 (6 years)
Projects (professional or personal) verified_user 0% verified
  • S
    SOC LABS
    May 2025 - Current (1 year 6 months)
    Tryhack me labs to gain experience as soc analyst and IT product