Customer Relationship Management Specialist
Digital Resource
Aug 2025 - Current (1 year 1 month)
- Lead end-to-end client-facing CRM implementations, including onboarding, workflow setup, CRM logic, and client training.
- Execute and scale account launches, ensuring fast, accurate, and optimized rollouts that maximize business impact.
- Design and implement complex automations, third-party integrations, and multi-platform workflows to streamline operations and boost efficiency.
- Build and present conversion-driven strategies and user paths, ensuring optimized customer journeys that increase lead generation and sales.
- Monitor platform performance and usage to support billing accuracy and capture recurring revenue.
- Develop, optimize, and templatize strategy flows and SOPs, increasing efficiency, scalability, and consistency across i