Avinash Matam

Lead Analytics Developer

Appen

Mar 2025 - Current (1 year 5 months)

• Leading an analytics team of four members with regular bi-weekly updates to the Product Manager and stakeholders. • Designed and implemented an AI-based web platform using Cursor to deliver secure, read-only dashboard access to stakeholders, optimizing license utilization and reducing CRM license costs by 10%. • Designed and built Databricks-based applications to deliver client-specific dashboards with a strong focus on data security and accessibility. • Lead the end-to-end implementation of Salesforce CRM Analytics from scratch, enabling data-driven decision-making across the business. • Collaborated with business stakeholders to gather requirements and define a structured roadmap for dashboard development. • Designed and developed inter

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CRM Analytics Developer

NOBL Q

Aug 2023 - Mar 2025 (1 year 8 months)

• Developed data recipes based on business and functional requirements documentation. • Designed and built interactive dashboards with key KPI visualizations to support business insights. • Enhanced and maintained dashboards by updating SAQL queries to accommodate evolving requirements. • Migrated dashboards across Salesforce orgs using Visual Studio Code, ensuring seamless deployment. • Prepared comprehensive technical documentation, including post-deployment and support guides. • Built Einstein predictive models to improve lead scoring and drive better sales outcomes.

Einstein Analytics Developer

Egen

Aug 2021 - Aug 2023 (2 years 1 month)

• Designed and developed interactive reports, lenses, and dashboards in Salesforce CRM (Sales Cloud) to support business insights. • Modeled Salesforce data into datasets using recipes, enabling scalable analytics across objects such as Account, Opportunity, Case, Activities, and Application. • Built advanced, user-friendly dashboards with bindings, navigation, filters, and dynamic visualizations to enhance user experience and data exploration. • Developed and optimized SAQL queries and recipes to deliver complex analytical use cases and improved reporting capabilities. • Implemented robust data security using security predicates (row-level) and permission sets (object-level). • Configured data pipelines with replication and scheduled incre

Tableau Developer

Tata Consultancy Services

Aug 2018 - Sep 2021 (3 years 2 months)

• Designed and published interactive Tableau dashboards and reports (Desktop & Mobile) to deliver actionable business insights. • Built advanced visualizations using calculated fields, parameters, sets, and action filters to enhance interactivity and user experience. • Integrated multiple data sources through data blending and extracts, ensuring optimized performance and data accuracy. • Implemented row-level security and user filters to enforce secure and role-based data access. • Managed Tableau Server activities, including report scheduling, user access support, and deployment using GitHub and Jira. • Diagnosed and resolved data integrity and service desk issues efficiently, ensuring high data reliability and user satisfaction.

Technical Consultant

Tata Consultancy Services

Dec 2012 - Aug 2018 (5 years 9 months)

• Led service desk operations, managing L1–L3 incidents and prioritizing ServiceNow tickets, consistently meeting SLA targets. • Prepared and presented SLA metrics and audit reports to senior leadership, ensuring compliance and transparency. • Drove process improvements by automating access requests and enhancing operational efficiency. • Managed end-to-end change requests and deployments using ClearCase and Kintana, covering SIT/UAT testing. • Monitored daily operations including batch jobs and invoices, ensuring accuracy and smooth downstream processes. • Developed and maintained database objects, resolving data-related issues to improve system reliability. • Collaborated with cross-functional teams to troubleshoot issues and deliver cons

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