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Avinash Manjunatha

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Maharashtra, India
Contact Avinash regarding: 
Flexible work
Starting at USD25/hour
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Résumé

Jobs verified_user 0% verified
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    Senior Service Delivery Manager
    Method Hub Software Limited
    Aug 2024 - Jul 2025 (1 year)
    As a Senior Service Delivery Manager, I directed comprehensive service delivery strategies, ensuring alignment with organizational goals while fostering effective stakeholder communication. I implemented continuous service enhancement initiatives that realized a 20% increase in service quality metrics through strategic process optimizations. Cultivating a culture of operational excellence, I led cross-functional teams focused on efficiency, resulting in enhanced client satisfaction ratings. I facilitated extensive training programs centered on ITIL practices and incident management, significantly boosting team performance and service delivery outcomes. Additionally, I applied Six Sigma methodologies to maintain quality standards across serv
  • M
    Incident Management Shift Lead
    Milestone Technologies
    Aug 2023 - Jul 2024 (1 year)
    Spearheaded operational activities within the Incident Management team, enhancing service delivery through focused training and streamlined communication protocols. Achieved a 15% reduction in incident resolution times by implementing data-driven automation and accountability measures. Delivered critical incident reports to stakeholders, emphasizing transparency and fostering trust in service capabilities. Incident Management, Data-driven Automation, Operational Efficiency, ITSM, Agile
  • T
    Service Delivery Manager
    Tricon Infotech Pvt. Ltd.
    Mar 2023 - Jul 2023 (5 months)
    Oversaw the adherence to IT service standards, aligning operational improvements with SLAs and client feedback to optimize service performance. Facilitated collaborative enhancement efforts across functional teams, resulting in improved service delivery processes and customer satisfaction. SLA Management, ITSM, Customer Service Operations, Process Automation
  • TeamLease Digital
    Service Delivery Manager
    TeamLease Digital
    May 2020 - Mar 2023 (2 years 11 months)
    Directed service delivery by spearheading strategic initiatives that synchronized IT service management with globally recognized industry standards and best practices. Introduced AI-driven forecasting tools that enhanced operational insights and decision-making capabilities. Gen AI Forecasting, ITIL Framework, Change Management, Quality Management
Education verified_user 0% verified
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    Post Graduate in International Business
    IIM - C
    Apr 2011 - Aug 2012 (1 year 5 months)
  • Kuvempu University
    BCA
    Kuvempu University
    May 2003 - Jan 2006 (2 years 9 months)